Keith C. Heaston II

*** ***** ****** * **, Newark, OH 43055 ● 614-***-**** ● ad3jz8@r.postjobfree.com Profile Summary

IT candidate backed with technical training and one year of customer service experience. Strong background in logistics and fast-paced, time-sensitive positions dedicated to efficiently meeting the needs of the customer and management. Exposure to server troubleshooting, diagnostics and maintenance. Goal-driven to exceed expectations, in both collaborative and independent tasks. Strong focus on customer satisfaction.

Technical

● Basic troubleshooting data networks

● Cable installation, maintenance, and repair

● Familiar with troubleshooting connectivity issues related to external and internal networks

● Install operating system service packs, updates, and other security patches

● Install, maintain, troubleshoot, and uninstall software, as well as peripherals

● Basic understanding of maintaining and troubleshooting various Windows and configure access to shared

resources and peripherals

● Windows utilities to manage hard drives

● Apply static IP addresses to multiple devices

● Familiar with setting-up and maintaining firewalls and anti-virus software

● Exposure to virtual infrastructures

● Understand TCP/IP, DNS and DHCP systems

● Understand how to configure storage spaces

● Familiar with printer support and maintenance

● Implement basic wireless networks, and various

topologies

● Troubleshoot Virtual Machine Software

Understanding how to open different file systems

Fat, NTSF, HFS, UDF

● Familiar with various distributions of Linux, UNIX and Red Hat

● Hands-on experience with shell commands

● Familiarity with the components that go into

building desktop and server computers

Work Experience

Server Technician, TechData/Trillium Staffing, Columbus, OH August 2019 – September 2019

• Maintained server health by monitoring and troubleshooting

• Replaced drives, CPU’s and conducted various tests to diagnose problem and develop a solution Warehouse, DHL (contract), Pataskala, OH October 2018 – August 2019

• Quickly sorted items and properly placed in designated areas for shipment, updated computer database

• Worked collaboratively and independently on various tasks, including cycle counting Warehouse, Randstad (contract), Heath, OH June 2018 – October 2018

• Visited clients and changed in new product as well as inventory management by removing used produced Warehouse, Solutions Staffing (contract), Buckeye Lake, OH April 2018 – June 2018

• Unloaded semi-tailor's palatalized merchandise according to specific inventory locations

• Prepared for inspections by cleaning up warehouse and reorganizing inventory to ensure accuracy Warehouse, Abercrombie and Fitch (seasonal) New Albany, OH February 2018 – April 2018

• Accurately selected product off of inventory database while operating a forklift

• Updated inventory by scanning product into the system while selecting for orders Warehouse, Kelly Services (contract), Newark, OH October 2017 – December 2017

• Followed safety and process guidelines to unload trailers, OSHA trained for safety and compliance Delivery Driver/Customer Service, Domino’s Pizza, Columbus, OH June 2016 – June 2017

• Answered phones and assisting customers with placing orders, upselling when appropriate

• Greeted guests in a friendly, efficient manner, utilized a POS system to cash out customers

• Delivered product to customers’ homes and business, building a rapport with customers ensuring retention Certifications and Training

My Computer Career, Westerville, OH Graduate February 2019 Information Technology Security Administration

Marketing Management, Tolls Technical School, Plain City, OH Graduate June 2000