Technical Support Customer Service
Resume:
Stetson Cooley
Los Angeles, CA *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Truck Driver
Freightway trucking - Houston, TX
October 2020 to February 2023
• Drove commercial routes
• Delivered products in a timely and courteous manner
• Loaded packages
• Maintained ongoing communication
• Consistently completed on-time deliveries
• Managed paperwork
• Maintained receipts and income from deliveries
• Obtained package signatures
Operator
Valvetek Utility Services - Kenilworth, NJ
December 2018 to May 2020
Customer service, chlorinate water systems, flush water systems using no-des machine, collect water samples, watch turbidity levels, paint hydrants, filter water systems Field Technician
Economy Polymers & Chemicals - Sidney, MT
March 2017 to December 2018
• Provide guidance to a team of technical support agents.
• Assist in answering inbound support phone calls from any/all queues as needed.
• Provide technical support via email to customers.
• Order chems to oilfied site.
• I was installing a satellite tank level measuring sensor.
• I am working independently to troubleshoot and solve problems.
• I had to reprogram the heads to communicate with the rod and computer to exact measurements.
• When problems accrued, I had to talk to the Supervisor on the side to ensure everything would get fixed as soon as possible.
• Responsible for setting up and rigging down the required equipment at the start and end of the jobs and staging the ISO’s trailers on location before the operation.
• Responsible for monitoring all equipment and tank/tote levels for chemical usage by the client on each stage of the frac operation and turning in the report to the client promptly.
• Responsible for ordering and planning the chemical deliveries needed to replenish the chemical necessary for the client so that the job can continue to run smoothly to the end of the operation.
• I had to heat and circulate the product during the winter.
• Proficient with Microsoft computer software: Excel, Word, Outlook, and PowerPoint. Driver
Cactus Leasing
October 2016 to February 2017
Computer Technician
Hometown Property Management - Houston, TX
July 2009 to June 2015
Setting up hardware and installing and configure software and drivers. Maintaining and repairing technological equipment (e.g. routers) or peripheral devices. Installing well-functioning LAN/WAN and other networks and manage
components. Ranging from: Social media, Graphic design, Microsoft Office, Spreadsheets, Email communication, Marketing automation and Data visualization. Over the years I’ve worked with churches in reprogramming computers and helping them set up a learning center for kids after school. This included various programs ranging from Microsoft office, excel, PowerPoint, spreadsheet, Elearning and many other software programs. Driver
Cemex USA
July 2014 to March 2015
Driver
PepsiCo
July 2013 to July 2014
Driver
Silver Eagle Distributors L.P.
September 2007 to July 2013
Education
Associate in Electronic and Computer Technology, computer science DeVry University-Chicago
June 2004 to March 2007
Skills
• Machining
• Load & Unload
• Materials Handling
• Forklift
• Order Picking
• Packaging
• Shipping & Receiving
• Freight Experience
• Warehouse Experience
• Logistics (3 years)
• Microsoft Word (5 years)
• Reach Truck
• Delivery Driver Experience
• Heavy Equipment Operation
• Basic math
• LAN
• Marketing Automation
• WAN
• Learning Technology
• Data Visualization
• Active Directory
• TCP/IP
• Operating Systems
• Customer service
• Computer Networking
• VPN
• Linux
• Microsoft Windows
• Help Desk
• Technical Support
Certifications and Licenses
CompTIA A+
CDL
CDL A
Additional Information
Cover Letter
Stetson Cooley
6741 w 86th pl
Los Angeles, CA 90045
Home: 323-***-****
*******.******@*****.***
Dear Human Resources,
If your organization is seeking a consummate professional who has demonstrated sound business judgment, excels in office settings, ability to manage multiple things at once. Fast learner, type 40 WPM, prompt, productive, decisiveness, well-developed planning, analytical, and communication skills, and a consistently high level of performance in a variety of progressively responsible and challenging assignments, please see my enclosed resume.
I am accustomed to a fast-paced environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement. I enjoy a challenge and work hard to attain my goals. Constant communication with all levels of management has strengthened my interpersonal skills. I am therefore respectfully requesting a personal interview. I feel confident that a frank, in-person discussion will determine if a compatible environment exists for a future relationship. I would welcome this opportunity and assure you that this would be time well spent. In advance, I thank you for your consideration and look forward to meeting with you in the near future Sincerely,
Stetson Cooley
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