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Technical Support Customer Service

Location:
Los Angeles, CA
Posted:
February 11, 2024

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Resume:

Stetson Cooley

Los Angeles, CA *****

ad3jvy@r.postjobfree.com

+1-323-***-****

Authorized to work in the US for any employer

Work Experience

Truck Driver

Freightway trucking - Houston, TX

October 2020 to February 2023

• Drove commercial routes

• Delivered products in a timely and courteous manner

• Loaded packages

• Maintained ongoing communication

• Consistently completed on-time deliveries

• Managed paperwork

• Maintained receipts and income from deliveries

• Obtained package signatures

Operator

Valvetek Utility Services - Kenilworth, NJ

December 2018 to May 2020

Customer service, chlorinate water systems, flush water systems using no-des machine, collect water samples, watch turbidity levels, paint hydrants, filter water systems Field Technician

Economy Polymers & Chemicals - Sidney, MT

March 2017 to December 2018

• Provide guidance to a team of technical support agents.

• Assist in answering inbound support phone calls from any/all queues as needed.

• Provide technical support via email to customers.

• Order chems to oilfied site.

• I was installing a satellite tank level measuring sensor.

• I am working independently to troubleshoot and solve problems.

• I had to reprogram the heads to communicate with the rod and computer to exact measurements.

• When problems accrued, I had to talk to the Supervisor on the side to ensure everything would get fixed as soon as possible.

• Responsible for setting up and rigging down the required equipment at the start and end of the jobs and staging the ISO’s trailers on location before the operation.

• Responsible for monitoring all equipment and tank/tote levels for chemical usage by the client on each stage of the frac operation and turning in the report to the client promptly.

• Responsible for ordering and planning the chemical deliveries needed to replenish the chemical necessary for the client so that the job can continue to run smoothly to the end of the operation.

• I had to heat and circulate the product during the winter.

• Proficient with Microsoft computer software: Excel, Word, Outlook, and PowerPoint. Driver

Cactus Leasing

October 2016 to February 2017

Computer Technician

Hometown Property Management - Houston, TX

July 2009 to June 2015

Setting up hardware and installing and configure software and drivers. Maintaining and repairing technological equipment (e.g. routers) or peripheral devices. Installing well-functioning LAN/WAN and other networks and manage

components. Ranging from: Social media, Graphic design, Microsoft Office, Spreadsheets, Email communication, Marketing automation and Data visualization. Over the years I’ve worked with churches in reprogramming computers and helping them set up a learning center for kids after school. This included various programs ranging from Microsoft office, excel, PowerPoint, spreadsheet, Elearning and many other software programs. Driver

Cemex USA

July 2014 to March 2015

Driver

PepsiCo

July 2013 to July 2014

Driver

Silver Eagle Distributors L.P.

September 2007 to July 2013

Education

Associate in Electronic and Computer Technology, computer science DeVry University-Chicago

June 2004 to March 2007

Skills

• Machining

• Load & Unload

• Materials Handling

• Forklift

• Order Picking

• Packaging

• Shipping & Receiving

• Freight Experience

• Warehouse Experience

• Logistics (3 years)

• Microsoft Word (5 years)

• Reach Truck

• Delivery Driver Experience

• Heavy Equipment Operation

• Basic math

• LAN

• Marketing Automation

• WAN

• Learning Technology

• Data Visualization

• Active Directory

• TCP/IP

• Operating Systems

• Customer service

• Computer Networking

• VPN

• Linux

• Microsoft Windows

• Help Desk

• Technical Support

Certifications and Licenses

CompTIA A+

CDL

CDL A

Additional Information

Cover Letter

Stetson Cooley

6741 w 86th pl

Los Angeles, CA 90045

Home: 323-***-****

ad3jvy@r.postjobfree.com

Dear Human Resources,

If your organization is seeking a consummate professional who has demonstrated sound business judgment, excels in office settings, ability to manage multiple things at once. Fast learner, type 40 WPM, prompt, productive, decisiveness, well-developed planning, analytical, and communication skills, and a consistently high level of performance in a variety of progressively responsible and challenging assignments, please see my enclosed resume.

I am accustomed to a fast-paced environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement. I enjoy a challenge and work hard to attain my goals. Constant communication with all levels of management has strengthened my interpersonal skills. I am therefore respectfully requesting a personal interview. I feel confident that a frank, in-person discussion will determine if a compatible environment exists for a future relationship. I would welcome this opportunity and assure you that this would be time well spent. In advance, I thank you for your consideration and look forward to meeting with you in the near future Sincerely,

Stetson Cooley



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