Customer Service Front Office

Maddalin Onesto

Chicago, IL 773-***-**** ************@***.***

Profile

Friendly and engaging team player with leadership experience and the ability to inspire staff to perform their best. Detail oriented and passionate about customer service, professionalism and customer satisfaction. Experience

FRONT OFFICE SUPERVISOR AUG 2018 - CURRENT

KIDS IN MOTION INC. CRESTWOOD, IL

• Greet patients and families upon arrival

• Assist families with counseling center and insurance paperwork to prepare their children for therapy.

• Responsible for receiving and processing payments

• Answer phones, emails, collecting insurance information and overall upkeep of front office aesthetics.

GAP IN WORK HISRTORY NOV 2000 – AUG 2018

FULL TIME STAY AT HOME PARENT OF 4 CHILDREN

• Managed and maintained home for myself, spouse and 4 children.

• Volunteered at various school and sporting events.

• Organized and assisted with school and sport fundraisers.

• Managed household finances.

CLERK MAR 1999-NOV 2000

ILLINOIS CIRCUIT COURT OF COOK COUNTY MAYWOOD, IL

• Greeted and provided assistance to customers with their tickets and court files.

• Processed payments and paperwork.

• Maintained and processed confidential court documents for both customers and court officials.

LOST BAGGAGE CLERK APR 1997-OCT 1998

UNITED AIRLINES O’HARE AIRPORT, CHICAGO, IL

• Assisted customers in locating lost luggage.

• Provided customer service via phone and in-person.

• Diffused frustrated and irritable customers.

• Provided compensation for disserviced and dissatisfied customers. EXPRESS BAGGAGE CHECK-IN CLERK JAN 1994-FEB 1995

AMERICAN AIRLINES O’HARE AIRPORT, CHICAGO, IL

• Assisted customers/passengers with flight check-in and processed luggage.

• Provided customer service via phone and in-person.

• Checked identification and processed boarding passes.

• Diffused frustrated and irritable customers/passengers. Page 2

Education

EARLY CHILDHOOD EDUCATION CERTIFICATE JUN 2015

POST UNIVERSITY, WATERBURY, CT

Skills & Abilities

· Proficient with most MS Office software and standard office equipment

· Excellent interpersonal and communication skills

· Coordination

· Communication and media

· Critical thinking, decision-making and sound judgment.

· Poised under pressure

Activities and Interests

Spending time with family, friends, and our family pets, traveling, cooking, spending time outdoors and volunteering and trying new things!

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