PM PAULA MATHEWS

ad3jv4@r.postjobfree.com 810-***-**** Bonita Springs, FL 34135

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

SKILLS Complaint Resolution

Scheduling

Data Entry

Product Knowledge

Report Transcription

Customer Relations

Conflict Resolution

WORK HISTORY Customer Service Representative Mathews 01/2003 - 05/2018 Adjusting - Brighton, MI

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Senior Property Claims Adjuster State Farm - 03/1992 - 03/2003 Madison Heights Mi

Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling. Used [Software] to compile estimates for personal property and structure damage.

Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.

Prepared sketch of floor plan and roofline and entered data into

[Software] to develop line-by-line item costs of damages. Scoped and photographed properties for defects and damage. Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.

Performed [Number] field investigations of damaged properties every month.

Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

EDUCATION Oakland Community College, Bloomfield Hills, MI Associate of Science