Kaliah Floyd

Pompano Beach, FL *****

ad3jum@r.postjobfree.com

+1-954-***-****

A hardworking and passionate job seeker with strong organizational skills eager to secure an entry- level SPD technician position. Ready to help the team achieve company goals. I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advance placement opportunities

Authorized to work in the US for any employer

Work Experience

Dorm Room Clerk (Summer)

Exela Technologies - Boca Raton, FL

August 2020 to Present

• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients promptly.

• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

• Collaborated with team members to complete tasks efficiently and meet deadlines.

• Improved customer satisfaction by promptly answering inquiries and providing accurate information. Sterile Processing Technician (Student Clinical Rotation) Coral Springs Medical Center - Coral Springs, FL

January 2024 to February 2024

• Maintained a clean and safe work environment, adhering to strict infection control policies for patient safety.

• Expedited instrument turnaround times through effective utilization of decontamination equipment and processes.

• Reduced instrument damage rates by implementing careful inspection and maintenance protocols.

• Wrapped trays, instrument packs, and sets.

• Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.

• Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.

• Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.

Customer Service Representative

Custom Telehealth - Boca Raton, FL

June 2019 to November 2022

• Responsible for answering the telephone, taking messages, scheduling appointments, and insurance verification also serving as a liaison between caller and medical support staff.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Toll Collector

Faneuil Inc. - Fort Lauderdale, FL

August 2017 to March 2019

• Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.

• Collaborated with team members to ensure smooth operations during peak hours and special events.

• Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.

• Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.

Education

Certification in Central Sterile Processing

Atlanta Technical College - Coconut Creek, FL

August 2023 to Present

High school Diploma

Blanche Ely High School - Pompano Beach, FL

Skills

• Excellent communication skills

• Computer Literacy

• Insurance verification

• Medical scheduling

• Medical terminology

• Data entry

• Multi-line phone systems

• EMR systems

• CRM software

• Customer support

• Clerical experience

• Assembly

Certifications and Licenses

BLS Certification

October 2023 to October 2025

Driver's License

CSPDT

As a Current student, my training will be completed on February 22 I am seeking employment as I plan to apply for my provisional license.

Assessments

Administrative assistant/receptionist — Proficient December 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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