Sterile Processing Data Entry
Resume:
Kaliah Floyd
Pompano Beach, FL *****
************@*****.***
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry- level SPD technician position. Ready to help the team achieve company goals. I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advance placement opportunities
Authorized to work in the US for any employer
Work Experience
Dorm Room Clerk (Summer)
Exela Technologies - Boca Raton, FL
August 2020 to Present
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients promptly.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Collaborated with team members to complete tasks efficiently and meet deadlines.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information. Sterile Processing Technician (Student Clinical Rotation) Coral Springs Medical Center - Coral Springs, FL
January 2024 to February 2024
• Maintained a clean and safe work environment, adhering to strict infection control policies for patient safety.
• Expedited instrument turnaround times through effective utilization of decontamination equipment and processes.
• Reduced instrument damage rates by implementing careful inspection and maintenance protocols.
• Wrapped trays, instrument packs, and sets.
• Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
• Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
• Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
Customer Service Representative
Custom Telehealth - Boca Raton, FL
June 2019 to November 2022
• Responsible for answering the telephone, taking messages, scheduling appointments, and insurance verification also serving as a liaison between caller and medical support staff.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Toll Collector
Faneuil Inc. - Fort Lauderdale, FL
August 2017 to March 2019
• Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
• Collaborated with team members to ensure smooth operations during peak hours and special events.
• Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
• Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.
Education
Certification in Central Sterile Processing
Atlanta Technical College - Coconut Creek, FL
August 2023 to Present
High school Diploma
Blanche Ely High School - Pompano Beach, FL
Skills
• Excellent communication skills
• Computer Literacy
• Insurance verification
• Medical scheduling
• Medical terminology
• Data entry
• Multi-line phone systems
• EMR systems
• CRM software
• Customer support
• Clerical experience
• Assembly
Certifications and Licenses
BLS Certification
October 2023 to October 2025
Driver's License
CSPDT
As a Current student, my training will be completed on February 22 I am seeking employment as I plan to apply for my provisional license.
Assessments
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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