Keona Whitmore

ad3jtq@r.postjobfree.com

OBJECTIVE: Seeking a position in which I can utilize my organizational, communication, education and coordinating skills within a mission driven work environment. WORK EXPERIENCE:

Operations Manager (01/2015- Present)

Chavah Family Services, Milwaukee, WI

• Manages and directs the functions of a mid-sized, multifaceted social service program

• Monitors and implements organizational changes necessary to achieve goals and objectives

• Develops and/or revises operating plans and procedures in accordance with overall departmental goals and objectives.

• Review and Document all interaction between children and parent during supervised visitation before document was entered into the data base for review by court officials.

• Quality Control, Safety Management, Auditing, and inventory of all products and services.

• Plans, assigns, reviews, and evaluates the work of administrative staff responsible for effective services.

• Works closely with program development managers in the development, implementation, and monitoring of new and/or revised service programs.

• Ensures policies and procedures provide for effective delivery of services

• Works with other state, community, or private social service providers to ensure quality service to all clients

Program Coordinator (02/2014-11/2015)

REM The Mentor Network, Milwaukee, WI

• Provides monitoring, documentation and reporting in accordance with corporate and regulatory standards.

• Assists in accessing medical and health related services.

• Assists in the development and implementation of the clients’ service plan/behavior intervention plans for individuals receiving services.

• Completes and maintains the staff schedule.

• Schedule and or provide recreational and leisure time opportunities with consideration for the client choice.

• Ensures that all people at the sites are regarded with dignity in all interactions while providing direct service to assigned clients.

• Training and assistance in social, behavioral, health care needs and all areas of daily living. Correctional Captain (09/2004-02/2014)

Milwaukee County House of Correction, Milwaukee, WI

• Oversee the entire operations of the facility upholding, Loyalty, Accountability and Excellence, Coordinate efforts between Law Enforcement Agencies including all Criminal Justice Disciplines, Providing oversight of Lieutenants, Officers and Non Uniformed Staff

• Maintaining and Insuring proper staffing patterns insuring the Safety and Security of the Facility while remaining fiscally responsible reallocating limited resources as appropriate

• Allocate responsibility of inmate due process, inmate complaints, inmate safety, and inmate classification and movement within State laws and Guidelines, Effectively Manage Severely Mentally ill inmates while utilizing a Multi-disciplinary approach with the Mental Health Staff, Analyze Data to identify trends and formulate after action plans, Overseen the Uniformed and Civilian Staff of the Huber, Electronic Surveillance, and General Assure equal access and opportunity for staff to attend training and other career development activities, Conduct employee investigations and recommend discipline

Specimen Processor/Lab Technical Assistant (01/2001-09/2004) Marshfield Clinic, Waukesha WI

• Analyze body fluids, CBC, urinalysis, fecal cultures, cytology analysis direct smears and wet preps.

• Sterilization of all equipment.

• Enter all data into the system.

• Maintain accurate and timely records, provide customer service and perform quality work that promoted a high standard of care.

• Provide clear and appropriate communication, answer a multi-line phone system.

• Dispatch drivers to all clients.

• Maintain the appearance of the showrooms and work area. Education

High School Diploma Custer High School

Springfield College BS

Springfield College MS Human Service

Additional Skills

09/2020 Certificate in Microsoft Word/ Excel/Excel Spread Sheets/ Troubleshooting 07/2019 Certificate in PPE Protocol

05/2018 Certificate in Dealing with Difficult People, Problem Resolution. 06/2017 Certificate in Car Seat Training

01/2016 Volunteering with homeless Women, Children, Men (House of Peace) 03/2015 Instructor Adult/Child/CPR/AED American Red Cross 03/2015 Instructor CBRF First Aid with Choking American Red Cross 12/2014 CBRF Certified and registered in all 10 Components Please See State Registry 09/2013-Advanced Leadership/Management School Certificate Obtained, Documentation and Report Writing

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