Data Entry Support Specialist
Resume:
DeAnn Green
ad3jt5@r.postjobfree.com
West Blocton, AL 35184
Objective
Looking to find the right fight in an organization where I can build a career and live closer to family.
Credit Card Transaction Processor, Regions Bank, Birmingham, AL
Use problem solving skills to research and correct credit card accounts due to missing, misapplied payments and credit balance refunds as well as payment posting without account numbers.
Communicate with team members and other associates about customers’ accounts and procedures.
Apply knowledge of bank organization to route mail
Utilize data entry skills to update customers’ mailing addresses
April 2015 - Present
Contact Center Support Specialist, Regions Bank, Birmingham, AL
Researched and wrote customer requested letters regarding their accounts.
Processed and scanned Signature Cards for new accounts.
Assisted customers by phone with new account documentation issues.
Processed requests for copies of statements and cleared checks.
Aug 2013 - April 2015
Wholesale Lockbox Detailer, Regions Bank, Birmingham, AL
Processed customer payment information per client instructions. (averaged 95,000 fields per month versus co-workers having 70,000)
Extracted mail payments based on client instructions.
Keyed checks into system for deposit.
Maintained a 1% error rate on all data entry
June 2011 - July 2013
Business License Officer, Revenue Discovery Services, Birmingham, AL
Posted and printed applications for business licenses for area towns and counties.
Assisted taxpayers with business license and sales tax issues.
Sorted mail by department and then sorted the various payment forms
by type.
Reviewed collections invoices for accuracy before mailing.
Posted deposits to clients’ accounts
Jan 2009 - May 2011
Data Entry Clerk, R.S. Clark & Associates, Dallas, TX
Responsible for entry of all debtor information for collections. Within
first week of working, completed two weeks of backlogged files.
Requested missing debtor information from clients.
Worked as back up to mailroom clerk as needed
June 2007 – Nov 2007
Customer Service Representative, Windward Petroleum, Mobile, AL
Worked alongside Sales Managers to ensure proper delivery and billing of products
Assisted in quarterly and annual warehouse inventory
Maintained and purchased office supplies
Submitted invoices and purchase orders to corporate office for payment
Verified purchase orders from customers for accuracy of product and pricing
July 2006 – June 2007
Administrative Assistant, University of LA Monroe, Monroe, LA
Supervised student workers
Maintained student files
Answered phone, routed calls, made appointments for department heads
Generated letters and forms, transcribed tests for nursing classes.
Nov 2004 – July 2005
Billing Clerk, Northeast LA Power Cooperative, Winnsboro, LA
Provided customer service through taking meter readings and answering account information over the phone.
Generated service orders for linemen
Processed mail payments and bank deposits
Aided Benefits Administrator with processing insurance claims
Nov 1999 – April 2004
Skills & Abilities
50+ wpm
10,000+ keystrokes per hour (10-key)
Over 1 million fields keyed in a year with Revenue Services, as well as, my email used as template for all customer electronic communications.
In Lockbox, averaged 90,000+ fields keyed per month when counterparts averaged 70,000
Education
University of Louisiana Monroe, Monroe, LA
Bachelors Degree of General Studies, with focus on Sociology, History, and English Literature
1993 - 1998
Leadership
Currently participating in Regions Bank’s ELITE (Equipping Leaders through Instruction, Teambuilding, and Empowerment) program, which focuses on how the organization works together by learning about other departments and developing mentorships.
References
Jill Stephens
Office Manager
RS Clark and Associates
Dallas, TX 75238
214-***-**** ext. 111
Myra Taylor
Benefits Administrator
Sherry Swinney
Risk Analyst
Regions Lakeshore Corp. Office
Birmingham, AL 35244
Amanda Hemingway
Cash Transaction Report Specialist
Northeast LA Power Coop.
Regions Bank
Winnsboro, LA 71295
Birmingham, LA 35210
Contact this candidate