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<div class="" style="margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; margin-bottom:0pt; margin-top:0pt; ">Patrick Foyah</div>
2983-O, Seth Ct.<br>
Gastonia, NC 28054
<br>Phone: 864-***-****
<br>Alt Phone: 864-***-****
<br>Email: ad3jq3@r.postjobfree.com
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Objective</h2>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Ability Summary</h2>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Employment History</h2>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">05/2022 - 01/2024</td>
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<span class="" style Technical Support Call Center Representative (Tech</span>
</div>
<div class="" style span>Charter/Spectrum</span>, Charlotte, NC</div>
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<td class="" colspan="2" style="padding-top:0pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Charter/Spectrum Charlotte, NC 5/22 - Present • Static IP • Dynamic IP • Subnet block IP (network, gateway, useable ip)</div>
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<tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">
<td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">09/2019 - 03/2022</td>
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<span class="" style Network Analyst II</span>
</div>
<div class="" style span>Windstream</span>, Greenville, SC</div>
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<td class="" colspan="2" style="padding-top:0pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">
<div class="" style="max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; div>
<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Windstream Greenville, SC 9/19 - 3/2022
Network Analyst II (Transport/Optical
Exceptional customer service skills
Took customer calls via Automatic Call Distribution (ACD) queue
Proficient in operation support system (NGMSS or equivalent design systems)
Knowledge of central office transport equipment including test methods
Customer Premise Equipment issues, IP services provisioning, troubleshooting
Repair involving Service Provider switches and routers
REMEDY TICKETING SYSTEM
REACT GUI INTERFACE
5500, 1631, 1671 DACS MODULE
2820 & 2800 MUX GUI INTERFACES
Hatteras Mux HN6100/HN4000/ HN6500 remote turn-up & Troubleshooting
MPLS (Multi-Protocol Label Switching (2.5 layer)
Layer 1 (Physical) Layer 2 (Data Link/MAC Address/VLAN)
MAC Address Swap (Loop Testing) w/ Carrier Customer
JUNIPER ROUTER MX480/MX960
ALCATEL ROUTER 7750
NETWORK INTERFACE DEVICE (NID) Accedian
TA3010 EQUIPMENT
H2TU-R
PREMISE
DEMARC
CPE Ethernet 100BASE-TX
Utilize company databases to complete all circuit orders, from DS0 up to 10G (or
more as applicable) also including Ethernet type circuits, assigned to the station</div>
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<tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">
<td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">06/2019 - 07/2019</td>
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<span class="" style Lead IT Field Services Unit</span>
</div>
<div class="" style span>PCS LLC</span>, Moorestown, NJ</div>
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<td class="" colspan="2" style="padding-top:0pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">
<div class="" style="max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; div>
<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Sensitivity: Internal
PCS LLC. Moorestown, NJ 6/2019 -7/2019
Lead IT Field Services Unit
Windows 10 Updates, Java Updates, Renaming Laptop/Desktop/Domain for
Advocare clients. Installing (WAPS) Wide Area Points.
Troubleshooting Cisco Firewall devices Cisco (MerakiMX64/MX67)
Install and troubleshoot 24 & 48 Port Cisco Switch.
IP re-configuration to laptops, desktops, and printers.
BIOS UPDATE AND Re-imagining from Windows 7 to Windows 10.
Driver downloads for various printers, scanners, and ID scanners.</div>
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<tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">
<td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">02/2018 - 03/2019</td>
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<td class="" style="vertical-align:top; font-size:10pt; font-family:Arial; ">
<div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; ">
<span class="" style Toll Collector (Part Time/Fulltime)</span>
</div>
<div class="" style span>New Jersey Turnpike Authorities</span>, Union, NJ</div>
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<td class="" colspan="2" style="padding-top:0pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">
<div class="" style="max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; div>
<div class="" style="word-break:break-word; overflow-wrap:break-word; ">New Jersey Turnpike Authorities (Garden State Parkway) Union, NJ 2/18 -3/19
Toll Collector (Part Time/Fulltime)
• Collecting monies for the New Jersey State
• Driving Direction for the Tri-State area
• Changing out the Automatic Coins-Only lanes</div>
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<tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">
<td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">08/2013 - 08/2014</td>
<td class="" style="padding-left:0pt; padding-right:0pt; padding-top:0pt; padding-bottom:2pt; vertical-align:top; font-size:10pt; font-family:Arial; ">
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<div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; ">
<span class="" style Mobility Migration Engineer</span>
</div>
<div class="" style span>Primus Software Corporation (att wireless)</span>, Piscataway, NJ</div>
</td>
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<tr class="" style
<td class="" colspan="2" style="padding-top:0pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">
<div class="" style="max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; div>
<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Primus Software Corporation (att wireless) Piscataway, NJ 8/13 - 8/14
Mobility Migration Engineer (Teir 3)
· ALU/CISCO/ERICSSON GSM to GSMoE Ethernet Project
· BTS cabinet Radio
· ALU/NOKIA SIAD SHELF
· CISCO/Ericsson SIAD Shelf
· Coordinating Migrations with Project Managers/Field Tech
· LMU observation/confirmation
· Coordinating wiring at BTS RADIOS
· CISCO GSMoE TTV Migration
· LMU Pre/Post Checks
· NFSD (National Field Service Desk) Dispatch Field Techs
· MNRC (e911, Deployment PM, Packet Core Groups)
· PRE/POST Health check of LMU & SIAD
· GRANITE CLIENT/WEB XNG
· CONFIGURING LMU MAPPING 532/1671/1631/5500 DAC
· Validation work order and CIQ against Network and determine if all information is
valid to execute work request
· MOPs and documentation to prepare scripts for network augmentation/updates
· IP SAID configuration</div>
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<tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">
<td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">11/2010 - 06/2013</td>
<td class="" style="padding-left:0pt; padding-right:0pt; padding-top:0pt; padding-bottom:2pt; vertical-align:top; font-size:10pt; font-family:Arial; ">
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<span class="" style Network Support/Engineer Design LAYER</span>
</div>
<div class="" style span>Sensitivity</span>, Atlanta, GA</div>
</td>
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<td class="" colspan="2" style="padding-top:0pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">
<div class="" style="max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; div>
<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Sensitivity: Internal
Matrix Resources (AT&T Wireless) Atlanta, GA 11/10 - 6/13
Network Support/Engineer Design LAYER 0-3 NETWORK ENGINEERING (Tier 3)
· Testing T-1's with Net Analyst Software
· Provision and turn-up T1's in the following DACS: Tellabs Alcatel 1630, 1631, 1671, and 1677; Tellabs 532 and Titan 5500
· Troubleshooting T1 circuit issues with Field and Switch Techs
· Servicing in T-1 Disconnects
· MSN/NODE B Turn-up GUI-Interface Tellabs/GO-GLOBAL/OSSNET
· ALU RNC/MSN/NODE B
· Cisco MSN/ALU MSN/TELLABS MSN
· SIAD and MSC for the Ericsson and ALU Node B's, integrate and troubleshoot new
sites and carriers with field personnel
· Build new 3G/4G sites and carriers in client networks
· CPDO/CAT Design Engineering/Assisting MPC site integration
· CIQ Generate/Degrow
· Rebalance/Rehomes/CUTOVERS for site to ATM/USB TO IP/ETHERNET</div>
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<tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">
<td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">11/2010 - 06/2013</td>
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<span class="" style Network Support/Engineer Design LAYER</span>
</div>
<div class="" style span>Matrix Resources</span>, Atlanta, GA</div>
</td>
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<td class="" colspan="2" style="padding-top:0pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">
<div class="" style="max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; div>
<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Matrix Resources (AT&T Wireless) Atlanta, GA 11/10 - 6/13
Network Support/Engineer Design LAYER 0-3 NETWORK ENGINEERING (Tier 3)
· Testing T-1's with Net Analyst Software
· Provision and turn-up T1's in the following DACS: Tellabs Alcatel 1630, 1631, 1671, and 1677; Tellabs 532 and Titan 5500
· Troubleshooting T1 circuit issues with Field and Switch Techs
· Servicing in T-1 Disconnects
· MSN/NODE B Turn-up GUI-Interface Tellabs/GO-GLOBAL/OSSNET
· ALU RNC/MSN/NODE B
· Cisco MSN/ALU MSN/TELLABS MSN
· SIAD and MSC for the Ericsson and ALU Node B's, integrate and troubleshoot new sites and carriers with field personnel
· Build new 3G/4G sites and carriers in client networks
· CPDO/CAT Design Engineering/Assisting MPC site integration
· CIQ Generate/Degrow
· Rebalance/Rehomes/CUTOVERS for site to ATM/USB TO IP/ETHERNET</div>
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<tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">
<td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">09/2006 - 03/2009</td>
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<span class="" style Technician III</span>
</div>
<div class="" style span>Sprint/Nextel</span>, Harrison, 0</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Sprint/Nextel, Harrison, N.J 9/06 - 3/09
Technician III
· Ensures that all installation and maintenance
· Performs highly specialized, complex tasks associated with installation switch, cell,
network, or CPE equipment.
· Operation and Maintenance on transport Systems; Tellabs 5500 and 532L, and associated hardware, including growing and de-growing network cards (PSUPH) V5 and Ph22.
Sensitivity: Internal
· Additional equipment, assisting in customer service troubleshooting resolution, and maintenance for an accurate service.
· Testing, accepting and troubleshooting of T1, T3, OC12 and OC48 circuits. DS0, and DS1 DACS mapping, manipulation and DSX panel wiring.
· Ability to use Centest, T-Berd, HP-J2300 WAN analyzer, T8000-Berd.
· Building circuit trunks in the Plexus Soft switch and the Lucent-Alcatel Switch
(5ESS).</div>
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<tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">
<td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">10/2005 - 06/2006</td>
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<span class="" style NOC Specialist III</span>
</div>
<div class="" style span>XO Communications</span>, Edison, 0</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">XO Communications, Edison, N.J 10/05 - 6/06
NOC Specialist III
· DMS Servord Translations, DMS Trunk translations, Sonus trunk translations, Toll-
Free translations, on both DMS and SONUS switches
· Broadsoft VOIP implementation
· 5ESS and Nortel Translations, Broad Soft switches, Provide support the RAC on turn up of customers as well as providing point of of contact for any issues that arise
· Work with Field Operations, customers and vendors on new services and service
changes.
· Provide support to the Customer Care, Service Delivery, the RMC, Operations and
Engineering on all Market specific issues related to customers.</div>
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<span class="" style Tier 2 Technical Support</span>
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<div class="" style span>Vonage Broadband Phone Company</span>, Edison, 0</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Vonage Broadband Phone Company, Edison, N.J 8/04 - 10/05
Tier 2 Technical Support
· Interact with customers by e-mail or online chat concerning various home
networking issues.
· Work closely with Network Operations Center Engineers to escalate or resolve end
user problems.
· Provide hands on support of customer care initiatives such as automated
provisioning, on-line billing, order tracking and detailed account management.
· Knowledge of the following: basic computer hardware installation/troubleshooting,
DHCP, DNS, and TCP/IP, Linux, UNIX, and Firewalls.
· SIP Protocol</div>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">06/1999 - 03/2002</td>
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<span class="" style Transport/Translations Engineer</span>
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<div class="" style span>AT&T Local Services</span>, Staten Island, 0</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">AT&T Local Services, Staten Island, N.Y 6/99 - 3/02
Transport/Translations Engineer
· Code Updates established in DMS- 100/500 switches.
· NOC Build created in the DMS- 100/500 switches.
· Map and option OC-12s, OC-3s, DS3s and DS1s with the Titan 5500 DACs.
· Work and assist field technicians to resolve facility related issues.
Sensitivity: Internal
· Work with circuit design department to resolve circuit layout related issue for private
line orders.</div>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Education History</h2>
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<span class="" style Network & Communications Management</span>
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<div>Bachelor's Degree </div>
<div>DeVry University of New Jersey<span class="" style NC </span></div>
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<span class="" style Telecommunications Management</span>
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<div>Associate's Degree </div>
<div>DeVry College of New Jersey<span class="" style NC </span></div>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Occupational Licenses, Certificates and Training</h2>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Honors & Activities</h2>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Additional Information</h2>
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