Customer Service Independent Adjuster

Henry A. Heiss

Brookhaven Mississippi – **********@*****.*** - linkedin.com/in/henry-heiss-8a66641a2 Objective: Experienced independent adjuster seeking an opportunity for a career shift into field adjusting with a solid carrier that has a clear career path and competitive benefits. Insurance adjusting Summary

Alacrity Claim Solutions – 10/2016 – 10/2023

Independent Desk Adjuster.

7+ years of experience in property adjusting working onsite and from home.

Handled moderate to complex claims for wind, hail, water, freeze, wild fire and hurricanes.

Use of strong customer service skills to make initial and supplemental coverage decisions andnegotiate with policyholders to settle the claim.

Investigate, determine liability, confirms coverage, establishes damages, and negotiates settlement of claims.

Estimates the cost of repair or replacement of damaged property.

Write estimates based on inspections performed by third parties and using estimate collaboration tools.

Determine and report subrogation potential.

Investigate, evaluate, and settle moderate to complex Homeowner's property claims in a timely and efficient manner.

Use of technology such as: Enterprise Claims system, XactAnalysis, Xactcontents, Xactamate,, google maps, Word, Excel, Teams, and Zoom

Education:

Bachelor Degree in Criminal Justice

Louisiana State University - Baton Rouge Louisiana. Accounting Credits

University of New Orleans

Licensing:

Adjuster Licenses in 20+ states including Mississippi (List Available upon request)

Valid driver's license and clean record.

Certifications

Xactimate

State Farm -Wind andHail/Policy

State Farm - Estimatics

State Farm - Fire/Property IDL

Skills:

Ability to work independently.

Excellent customer service and communication skills.

Outgoing personality and I enjoy interacting with a wide variety of people including policyholders, claimants, agents, and witnesses.

Able to adapt to ever changing technology.

Able to travel as far and as long as needed.

Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.

Ability to work safely in harsh environments exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions Excessive Noise Levels Chemicals Chemical/Biological Conditions Moving Mechanical Parts Areas considered dangerous Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

visiting customer homes for completion of repair verifications, collections and sales.

Time management: Working in a high volume, fast paced environment managing multiple priorities remotely and onsite and effectively managing claims workload to properly resolve inventory to conclusion in a timely manner.

People Skills. I am Passionate about helping people restore their lives when the unexpected happens. - With empathy, integrity, Knowledge and understanding I easily establish positive relationships with most people.

Resilient and creative problem-solver

Ability to make decisions and execute ideas with imperfect information.

Creative, out-of-the-box thinker who has a passion for helping others. Military: 205th Engineer Battalion

51 Romeo – Interior electrician

Honorable discharge.

Honor Graduate A.I.T. Interior Electrical School.

Construction

Other Work experience:

Jim Walter Homes – Gulfport Ms. 01/1993 – 12/1995

Mortgage representative

Field and phone Experience Collecting on delinquent mortgage and insurance balances.

Referred repossessions to attorney.

Managed the repairs from neglect, vandalism and other damages as need to restore homes back to a marketable condition.

Repossessed homes repair and sales.

Lot evaluations for mortgage applications.

HH Repairs – New Orleans La 12/1995 – 08/1997

Self Employed / Owner

Interior Electrical

Remodeling and residential repairs

Hollywood Marine – Reserve Louisiana – 01/1997 – 08/1997 Deckhand on the Mississippi River.

Building or breaking down tows ranging from 4 To 42+ barges with various types of rigging

Upkeep on the vessel: general housekeeping, chipping, sanding, painting as needed

Adhere and comply with all company policies, USCG and environmental regulations Oilfield – Gulf of Mexico Region – 08/1997 – 10/2009 Wireline Engineer, Fluid Sales Engineer, and Subsurface Surveyor

Pipe Recovery and well logging.

Freed stuck drill pipe with explosives.

Perforated well casing with explosives.

Working in Harsh environments

Contact this candidate