It Support Project

Location:

Prishtina, 10000, Kosovo

Posted:

February 11, 2024

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Resume:

YLL NELAJ

IT Support

015********* ********@*****.***

https://www.linkedin.com/in/yllnelaj Kaufering, (Remote) SUMMARY

I have a total of 18 years of experience in the IT industry, including 5 years of hands-on experience in troubleshooting and installing IT systems, 9 years of experience in IT management, and 4 years of experience in IT project management including developing, implementing and supporting different project infrastructures. Throughout my career, I have developed a deep understanding of the technical aspects of IT, as well as the skills required to lead and manage IT teams effectively. I am confident in my ability to deliver high-quality results and exceed expectations in any IT-Project role. PROFESSIONAL EXPERIENCE

IT Support 12/2023 - Present

NETGO Tax Kaufering,Germany

IT Services and IT Consulting

Störungsannahme unserer Kunden per Tel und E-Mail

Priorisierung, Klassifizierung und Dokumentation der Störungen in einem Ticketsystem Überwachung der Tickets, Einhaltung der Service-Level-Agreements Weiterleitung der Tickets an nachfolgende Supporteinheiten Steuerung und Überwachung der Tickets gemäß den Service-Level-Agreements Durchführung administrativer Aufgaben in den Bereichen Active Directory, Windows Server, Exchange Server sowie Citrix Terminalserver und Microsoft O365 Backup- und Mobile Management Systeme

Erste Fehleranalyse und Störungsbehebung per Remote-Zugriff Technical Project Manager 10/2017 - 11/2023

LYSolution Prishtina,Kosovo

LYSolution is a technology company specialized in implementing advanced cybersecurity solutions

Developing and managing budgets for each project while accounting for all costs Working with clients to define their needs and goals in order to create effective solutions to meet their requirements

Developing proposals that detail products or services that meet client needs, outlining pricing information and terms of sale

Resolving customer service issues by communicating with clients to explain product features and benefits and answering any questions about products or services IT Project Manager, COO 11/2019

CST Prishtina,Kosovo

Clastertech is a service technology solutions provider Organizing meetings to discuss project goals and progress Identify and resolve project issues

Coordinate with team members and management and explain technical issues Develop a detailed project plan to track progress

Use appropriate verification techniques to manage changes in project scope, schedule and costs

Manage the relationship with the client and all stakeholders Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Experience using Asana or Microsoft Planner to manage workflow TECHNICAL & NON TECH

SKILLS

Operating systems Asana

Microsoft Azure Office365

Cybersecurity Data management

Project management

Certifications

CISCO CCNA CCNP Core

NSE 1-4 Network Security Associate

Scrum Foundation Professional SFPC

Azure Security Engineer Associate

Cisco Customer Success Manager

KEY ACHIEVEMENTS

WithSecure

Training and Implementing F-Secure

Business suite at KOSTT, includes staff

training, project manage and

implementation.

McAfee ePolicy Orchestrator

implementation

Implementing McAfee ePolicy

Orchestrator for USAID NON GOV

Funded Institutions

PowerSchool SIS complete

implementation

Through efficient project management

and teamwork, my team saved the

division at ASK over $100k in the

project implementation.

Google Cloud for Education

Fully implementation of GSuite

integrated on BYOD for K-12 school at

ASK

•

PROFESSIONAL EXPERIENCE

IT Manager 2011 - 2019

American School of Kosova Prishtina,Kosovo

The American School of Kosova is a private, co-educational day school in Pristina, Kosovo Responsibilities of Key IT Management & Staff in the Creation, Maintenance & Control of an IT Policy Framework

Assuring that IT activities are within the limits of applicable laws, codes and regulations Manage and Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels

Advisor of the head of school and board members in identifying and recruiting other staff

Serving as a trusted advisor to the CEO as he develops and implements ASK strategic plan

Establish and manage the IT department budget

Assessing and purchasing new and replacement hardware Manage and escalate cases based on defined criteria Evaluating risk, developing network recovery and backup processes Testing, troubleshooting and adjusting information systems to operate effectively Leading the infrastructure and Technical Support team EDUCATION

Bachelor of Information Technology 2015 - 2018

UIliria College Prishtina,Kosovo

CREATING & IMPLEMENTING

ASK STRATEGIC PLANNING

2012-14, 2014 -2017

Assessing the Situation

Developing Strategies,

Goals, and Objectives

Completing the Written Plan

•

June 18, 2020

Yll Nelaj

Cisco Certified Network Associate

June 18, 2023

CSCO13618858

01SHLK5P2DQE1WK3

2021

www.cisco.com/go/verifycertificate

March 2, 2021

Yll Nelaj

Cisco Certified Specialist - Security Core

March 2, 2024

CSCO13618858

VTB9R5VHNLV4QF5C

2021

www.cisco.com/go/verifycertificate

April 19, 2021

Yll Nelaj

Cisco Customer Success Manager

April 19, 2024

CSCO13618858

RQ5677DNFH11183N

2021

www.cisco.com/go/verifycertificate

Yll Nelaj

Junos (JNCIA-Junos)

Tuesday, June 30, 2020

Code: 2KETT77Y42BQQV9E

Verify at https://www.certmetrics.com/juniper/public/verification.aspx Satya Nadella

Chief Executive Officer

Microsoft Certified

YLL NELAJ

Azure Security Engineer Associate

Has successfully completed the requirements to be recognized as a Microsoft Certified: Azure Security Engineer Associate. Date of achievement: February 18, 2021

Valid until: February 18, 2023

Certification number: H681-0832

Yll Nelaj

NSE 2 Network Security Associate

OWXAW6pcvi

March 10, 2023

March 10, 2025

Yll Nelaj

NSE 3 Network Security Associate

F4LKyAuDIr

August 25, 2022

August 25, 2024

Yll Nelaj

Thu 25th Jun 2020

TLSZSZHVHT-MMSMHQSY-RPFDDJKTDH

Yll Nelaj

NSE 1 Network Security Associate

iP7iPLs8GE

March 10, 2023

March 10, 2025

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