EMMANUEL GUY CRASTO

G-*, Imran Apartments, Hall Village Road, Kurla West,

Mumbai 400070

+917********* ad3jlt@r.postjobfree.com

Objective

I am looking for an entry level position to kickstart my career in the Customer Service field in the Cruise Industry. I wish to work in a dynamic organization that will contribute to my professional and personal growth while I contribute to the growth of the company as well as engage in opportunities to further the company’s goals.

Experience

Indie Stays

November 2023 to Current

Front Office Associate

Roles & Responsibiltes

• Answering customer inquiries and providing information regarding hotel services and amenities.

• Developing professional rapport with guests by providing superior customer service.

• Processing payments and maintaining accurate records of all transactions

• Answering incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards program and special requests.

• Approaching all encounters with guests in a friendly, efficient and service-oriented manner.

• Organizing, confirming, processing, and conducting all guest check ins/check-outs, room reservations, requests, changes, and cancellations.

• Investigating and resolving customer inquiries and complaints in a timely and empathetic manner.

• Managing a wide variety of customer service to resolve customer issues quickly and efficiently. Education

St Andrews College of Arts, Science and Commerce, Mumbai, India June 2020 - April 2023 Bachelor of Arts - University of Mumbai

Marceline Junior College, Mumbai, India June 2018- April 2020 Higher Secondary Certificate- Arts- Maharashtra State Board Holy Cross High School, Mumbai, India April 2018

Secondary School Certificate- Maharashtra State Board Skills & abilities

• Good Interpersonal Skills

• Reliable & Approachable

• Good Communication skills

• Multitasking Abilities

• Computer skills

• Flexible, Patient, Creative and ability to learn easily Technical Skills

• Invoicing and payments

• i-Pad reservation system

• POS- Point of sale system

• Walk-in, Online & On-call Reservations

• Courtesy calls, Query calls, Telephone etiquettes Hobbies

• Listening to music

• Watching movies

Languages

• English

• Hindi

• Marathi

Personal Information

Date of Birth- 19th May, 2003.

Marital status- Unmarried

Passport Details

Passport No- Z7464732

Date of Issue- 27th September, 2023

Place of Issue- Mumbai

Nationality- Indian

Date of Expiry- 26th September, 2033

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