Customer service

****BrookfieldRoad

Columbus,Ohio*****

614-***-****

******************@*****.***

NationalRegisteredCertifiedMedicalAssistant

ChelseaStephenson-Cabral

Resourcefulandself-motivatedprofessionalwithaproventrackrecordinremotework,excellinginroles thatdemandadaptabilityandversatility.CertifiedMedicalAssistantwithexpertiseinpatientcare, insurance,andHIPAAcompliance.Strongcommunicationskillsfacilitateeffectivecollaborationwith remoteteams,ensuringexceptionaloutcomes.Demonstratesexceptionaljudgmentinhandlingsensitive issuesandconcerns.Thrivesinaremote,fast-pacedenvironment,bringingahighlevelofprofessionalism toeveryinteraction.Provenabilitytoprioritizetaskseffectivelyandmaintainacommitmenttoachieving excellenceinavirtualworksetting.Readytocontributeimmediatelytothesuccessofaremoteteam. EXPERIENCE:

JpMorganChase,—IMFrontEndRemoteFraudSpecialistsII

April2021-PRESENT

● Accomplishedspecialistsexcelinachievingbusinessresultswhileprovidingtailoredsolutionsforour customers.

● Proficientincommunicationwithinametrics-drivenenvironment,adeptatutilizingmultipletechnologies whilemaintainingcustomerengagement.

● Exhibitresilienceandadaptabilityinafast-pacedsetting,demonstratingastrongcustomerfocusthrough detailedconversations.

● Takeownershipofeachcustomerinteraction,treatingindividualswithrespectandresponding empathetically.

● Embodypersonalexcellence,includingpunctuality,integrity,andaccountability.

● Applylogicalproblem-solvingandsoundjudgmenttoensureoptimal customeroutcomes.

● Makeswiftandeffectivedecisionsonbehalfofourcustomers,prioritizingworkefficiently.

● Adheretoallapplicableregulatoryguidelinesanddepartmentalpracticesandprocedures.

● Demonstratetheabilitytoworkbothindependentlyandcollaborativelyinateamenvironment.

● Engageincriticalthinkingandexerciseindependentjudgmenttoaddresschallengeseffectively. CentralOhioPrimaryCarePhysiciansKnightsbridgeInternalMedicine&CardiologyINC,— CertifiedMedicalAssistant/Billing

March2019-February2021

● Managedpatientcheck-ins/outs,collectedinformation,andpreparedcharts.

● Scheduledappointments,handledcalls,andassistedwithpatientupdates.

● Conductedclericalduties,includingcopying,mailing,scanning,andfaxing.

● ExecutedmonetarytransactionsandmaintainedEMRsoftwareproficiency.•Administeredinjections, performedEKGs,visionscreenings,urinalysis,andINRtests.

● Obtainedandmanagedpatientrecordsforphysicianreview.

● Maintainedexamroomcleanlinessandsupplies,adheringtoHIPAAregulations.

● Proficientinpolicyresearch,medicalterminology,andinsuranceguidelines.

● Effectivelycommunicatedandresolvedissueswithinsurancerepresentatives. OhioHealthInternalMedicine/PrimaryCare,—CertifiedMedicalAssistant/FrontDesk October2018-March2019

● Preparedpatientchartswithrequiredformsanddemographicinformation.

● Assistedpatientstoexamrooms,preparingthemforphysicianvisits.

● Handledadministrativetasks,includingappointmentscheduling,maintainingrecords,billing,andcoding.

● Collected,prepared,andloggedlaboratoryspecimens.

● Triageandroompatients,ensuringexamandprocedureroomswerewell-prepared.

● Administeredinjections,performedEKGs,X-rays,pulseoximetry,visionscreenings,urinalysis,strep,and pregnancytests.

● Obtainedandmanagedpatientrecordsforphysicianreview.

● Maintainedexamroomcleanliness,orderedandstockedsupplies,adheringtoHIPAAregulations. KidneySpecialists,Inc,—CertifiedMedicalAssistant

February2018-September2018

● Preparedpatientchartswithnecessaryforms,ensuringdemographicaccuracy.

● Facilitatedpatientpreparationforofficevisits,documentingvitalinformationandupdatingrecords

● Handledphones,prescriptionrefills,appointmentscheduling,andfrontdeskduties

● Maintainedpatientrecords,includingEMR..

JaredTheGalleriaOfJewelry,—PandoraSalesSpecialists November2016-May2018

● Sharedin-depthproductknowledge,providingpersonalizedrecommendationsbasedoncustomerneeds.

● Successfullysoldwarranties,financingoptions,add-onitems,andbookedappointmentstoboostbusiness.

● Formulatedstrategiestoenhanceexistingsales,includingopeningcreditaccountsforupselling.

● ConsistentlyexceededsalesgoalsandquotassetbyJared. EDUCATION:

EverestInstitution,—CertifiedMedicalAssistant

April2015-GPA-4.0

Skills:

-FraudTrends-OutboundCalls-SuspiciousActivity-CreditCard-CustomerService-PhoneCalls- CustomerAccounts-FinancialInstitutions-ExternalCustomers-AppropriateSolutions-Law Enforcement-SpecialProjects-IndependentJudgment-Goodcommunicationskills-Empathyandstrong peopleskills-Patientcare-EKG/Vitalsigns-MedicalRecords-Verifyinsurance-Scanning/indexing- Answerphones-Phonetriage-Medicalterminologyknowledge-CPR/Firstaidcertified- Detailed-orientedwithtechnicalskills-Medicalprocedures-Multitasking-Scheduling-Checkin/out

-Billing

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