Project Manager Scrum Master

Lionel Bongkiyung

***********@*****.*** 240-***-****

PROFESSIONAL SUMMARY

Lionel has over 5+ years of experience as Project manager and scrum master professional with excellent Interpersonal skills coupled with excellent verbal and written communication skills. Worked with enterprise tools such as Azure devops, Jira, service now, splunk, and MS office 365, Tableau, Power BI, UAT and other tools as required. KEY STRENGTHS

• Self-starter ability to work independently with minimal direct supervision, prioritize objectives and initiatives and drive improvement among multiple ONSHORE & OFFSHORE Teams.

• Experienced using excel, power point, word and other tools creating reports to management and team. Ability to adapt quickly and fast learner.

• Great team player, coach, and coordinator from my developers to stakeholder (Business) and vendors creating good relationships.

• Expertise with SLDC, SAFe & Agile.

• Project manager experience managing multiple teams (2-3) leading simultaneous projects.

• Great in Facilitating scrum ceremonies like sprints / PI planning, grooming backlogs using JIRA, azure devops, salesforce and Service Now following AGILE & ITIL framework.

• Ability to adapt quickly and learn Fast.

EXPERIENCE

Project Manager / Scrum Master November 2017 – Present Community Support Services Gaithersburg, MD

• Communicate and facilitate effectively across diverse audiences within and outside of the Sprint Team (key stakeholders, executives).

• Built the payment process for blue cross blue shield health for customers.

• Manage a diverse IT team consisting of application architects, application engineers, and outsourced vendors.

• Lead projects in Waterfall or Agile methodologies. Support transition to Agile and function independently as a scrum master.

• Conduct Scrum Ceremonies: Daily Stand Ups, Backlog Grooming, Sprint Planning, Demos/Reviews, Retrospectives, and release planning.

• Work with business teams to shape business requirements and provide ongoing communication through project execution.

• Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities. Project Manager October 2016 – November 2017

Community Support Services Gaithersburg, MD

• Maintained and managed the IT project pipelines. (ITSM tool, project requests and issue/problem requests)

• Managed key IT projects.

• Project plan management

• Develop project charter, tasks, dependencies, etc. to create project plans.

• Maintain project critical path and work to contain/reduce timeline.

• Present timely project status and pipeline reporting to key stakeholders

• Obtain the necessary project approvals throughout the SDLC.

• Track and mitigate issues and risks.

• Managed the IT change and issue management process. Lionel Bongkiyung

***********@*****.*** 240-***-****

• Own all responsibilities related to the successful iterative delivery of a solution as a scrum master including scheduling and facilitating agile ceremonies (daily stand-up, sprint planning, sprint retro, etc.), supporting Solution Owner with backlog development and grooming and sprint demos.

• Proactively drove the team’s continuous improvement efforts.

• Communicate proactively to stakeholders and leadership team on sprint metrics, status, and risks, and be able to escalate when roadblocks cannot be removed at the team level.

• Serve as an agile coach for teams and peers.

• Advocate for agile process with teams, stakeholders, and organization

• Provide regular project status updates (at a project level)

• Managed and performed company internal project communications.

• Maintained future project roadmaps.

• Tracked project time budget reporting.

Program Coordinator August 2014 – October 2016

Jubilee Association of Maryland Kensington, MD

• Assisted in team development while holding teams accountable for their commitments and leveraging organizational resources to improve capacity for project work increasing the average time to deliver new features by 15%.

• Supported the teams in managing customer expectations for project deliverables and managed internal stakeholder communications resulting in a 21% increase in customer engagement with new features.

• Defined and managed a well-defined project management process and championed ongoing process improvement initiatives to implement best practices for Agile Project Management Promoted empowerment of the team and encouraged a sustainable pace with high levels of quality for the team which improved employee retention by 7%.

EDUCATION

Strayer University

Bachelors in Information Technology -2022

CERTIFICATIONS:

• SAFe Advanced Scrum Master (SASM)

• Certified Professional Scrum Master (PSM)

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