Customer Service Representative
Resume:
P
P E T E R
E X P E R I E N C E
Auction Packages
Expedia / Classic Vacations LLC.
BOOKING SPECIALIST
Managed reservation and booking processes for auction packages, ensuring accuracy and coordination with vendors.
Provided exceptional customer service and maintained detailed records. Collaborated with Sales and Marketing to develop innovative new packages.
PRODUCT OPERATIONS ADMINISTRATOR/CUSTOMER
SERVICE REPRESENTATIVE TIER 2/TRAVEL SALES
SPECIALIST
Effectively managed and processed manifests, changes, and cancellations with hotel vendors.
Maintained accurate inventory blocks and ran product usage reports. Provided excellent customer service for customers during travel and post- travel.
Calculated costs and refunds, and collaborated with vendors to ensure customer satisfaction.
Proactively identified and resolved operational issues, troubleshooted problems, and analyzed data from various sources.
Hallmark Charter School, Sanger, California
High School Diploma
San Jose Job Corps, San Jose, California
Certification in Hospitality Certification in Customer Relations
Abrams College, Modesto, California
Certification in Paralegal Studies
E D U C A T I O N
PETER ZUNIGA
Project management
Analytical thinking and problem-solving
Adaptability and flexibility
Conflict resolution and negotiation
Process improvement and optimization
Technology proficiency, especially with
relevant software or tools
Strategic thinking and vision
Creative thinking and innovation
Collaborative, results-oriented
professional with a diverse
background in booking, product
operations, customer service,
travel sales, and guest services.
Skilled in team leadership and
support, with exceptional
communication, problem-solving,
and interpersonal abilities.
Known for attention to detail,
organization, and time
management, and a drive for
continuous improvement and
success.
Seeking a dynamic role in a
forward-thinking organization that
will allow me to apply my skills
and expertise to drive positive
outcomes.
*************@*****.***
S K I L L S
S U M M A R Y
C O N T A C T
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