FELICIA EWING

Huntsville, UT ***** 801-***-**** ad3jch@r.postjobfree.com

Individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization.

Client Support

Complex Problem-Solving

Excellent Verbal Communication Skills

Customer Relationship Management

Leadership Skills

Enthusiastic team player

Contact Representative, 08/2023 - Current

Internal Revenue – Ogden, UT

Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations Working in ACS learning collection procedures

Providing customer assistance with delinquent situations and options for resolving debt. Advises taxpayers of enforcement actions that may be taken if they fail to meet their commitments and liabilities through telephone contact.

Senior Client Associate, 05/2021 - 01/2023

Discover – West Valley, Utah

Answered incoming calls in telework setting from home Processed and verified all new account applications and documents. Assisted clients with research on accounts and verification of transactions. Expeditiously processes requests from clients such as suspicious activity, fraud or unrecognized charges. Senior Medicare Sales, 07/2019 - 04/2021

Connextion Point – Roy, UT

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Regularly interviewed clients in their homes and provided them solutions for their medical, dental, vision and general health care needs.

Qualified for every sales bonus by exceeding sales targets both division and company wide. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

As an independent agent achieved top producer status in sales conversions and retention. Insurance Sales Agent, 01/2018 - 06/2019

AAA – Ogden, UT

Customized existing insurance programs to suit individual client needs by analyzing specific requirements.

Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales technique

Distributed workload among employees in office in accordance with established work flow or job specialization and assures timely accomplishment of the assigned workload. Multi-Line Insurance Agent, 01/2016 - 01/2018

Esurance – Ogden, UT

Met with customers in their home and on the phone to provide information about available products and policies.

Built relationships with clients using active listening and issue resolution to provide excellent service. Determined client needs and financial situations by listening and scheduling fact-finding appointments. Certified Residential Real Estate Appraiser, 07/2000 - 08/2011 Bank Of America – Salt Lake City, UT

Performed appraisals in line with federal requirements and USPAP guidelines. Inspected properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.

Personally performed appraisals and review appraisals prepared by recognized experts and authorities in the industry.

Expert Witness on many elaborate court cases.

Bachelor of Science: Business Administration

Mt San Antonio College - Walnut, CA

P&C license

Life license

RE Appraisal License

EDUCATION

ADDITIONAL INFORMATION

Contact this candidate