APRIL WILLIAMS

S U M M A RY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

E X P E R I E N C E

Chat Agent

Maximus July 2023 - Current

Claims Specialist

Conduent August 2022 - Current

Customer Service Representative

Sykes Call Center November 2021 - August 2022

Lab Technician

Microbac Laboratories, Inc June 2017 - June 2022 Answered questions from customers that came in through the company's online chat feature.

Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.

Walked customers through online demonstrations to support better understanding of product features.

Maintained understanding of company computer software, products and services. Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.

Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.

Established proof of loss by studying documentation and assembling additional information from outside sources.

Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Used time management and adaptability skills to prioritize and run multiple tests. Collected and organized data to perform data analysis and prepare technical reports. Disposed of laboratory materials and samples using well established guidelines and instructions.

Prepared specimens and forms for transport to outside laboratories. S K I L L S

Customer Service

Strong Written Communication

Independent Decision-Making

Issue Escalation

Telephone Etiquette

Queue Management

Relationship Building

Online Communications

Shipment preparation

Process monitoring

Expert in mechanical assembly

Skilled in final assembly processes

Assembly and production

Small parts assembly

Qualified in blueprint interpretation

Pneumatic tools use

Fusing, cutting and measuring tools

experience

Quality assurance

Manufacturing

Knowledge of metal parts and

assemblies

Strong Algebra and general math skills

Documentation Review

Estimate Preparation

Eligibility Determination

Data Entry

Small Claims Payouts

Medical Terminology

Financial Transactions

Coverage Determination

Attention to Detail

Critical Thinking

Insurance Terminology

Microsoft Office

C O N TACT

252-***-****

ad3jbw@r.postjobfree.com

Wilson, North Carolina 27893

Soil Technician

Waypoint Analytical Laborator October 2016 - April 2017 Supervised and enforced regulations surrounding use of herbicides and insecticides for pest, weed and disease control.

Evaluated forest stands for saleable timber with high attention to detail, estimating value and marking specific trees for harvesting.

Communicated effectively with public to answer questions about forestry, conservation and sustainability.

Coordinated with volunteers and community groups to maintain trails and recreation sites. E D U C ATION A N D

T R A I N I N G

High School Diploma

FRENCH CLUB Certifications

James Hunt High School, Wilson, NC

June 2000

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