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Customer Service Low Voltage

Location:
Wingate, NC
Posted:
February 10, 2024

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Resume:

LEROY PAGE

Wingate, NC ***** 609-***-**** ad3jbr@r.postjobfree.com

PROFESSIONAL SUMMARY

A visionary leader with strong electrical processes in installing, and repairing low voltage lighting, emergency power, fire detection, and uninterrupted power supply system experience. Customer-focused, strategic, results-driven to increase revenue and operational efficiency with a track record of delivering exceptional outcomes through routine performance, process improvement, and operational-based solutions. Hands-on leader/mentor training and supervising several apprentices. Conveying complex service development to streamline organization and customer-facing policies, procedures, and practices to enhance the customer experience, reduce expenses and increase shareholder value.

45+ years of electrical experience, supervisory skills, and customer service

Exceptional customer service rating for hundreds of business clients

Excellent communication skills, highly professional attitude, and ability to perform well under pressure

Possess knowledge and in compliance with safety standards, electrical code, and new electrical systems

Advanced Critical Thinking Team Collaboration Skills Success and Results-Oriented Lighting

Time Management Organizational Skills Customer Service Skills Communication Skills

Strong Work Ethic APQP Wiring Problem Resolution ACCESS Training/Instructor Leadership Electrical

Electrical Maintenance Supervising Skills Low Voltage Equipment Repair Blueprint Reading Construction

Fixture Installation Mechanical Knowledge Assembly Forklift Fire Alarm Remodeling Project Management

PROFESSIONAL EXPERIENCE

ADT Solar Electrical Manager Apr 2022 to Feb 2024

●Managed and trained a team to be knowledgeable and great salesmen, Training included inventory policies, how to satisfy client issues, how and when to contact vendors and clients, how to complete the sales process w/clients, and how to meet sales goals.

●Interviewed sales candidates, making sure that ADT has the best team members possible.

●Supervised department projects, optimized procedures, and minimized overhead resulting in projects being completed on time and under budget.

●Maintained a profit margin and helped enable profit-sharing payouts.

●Directed day-to-day operations of the department to maintain employee practices of quality and efficiency.

Power Home Solar Electrician Feb 2022 to Apr 2022

●Provided and implemented control and power circuits.

●Performed preventative maintenance, cleaning and service, and installation of new equipment.

●Provided daily feedback on the status of repairs and equipment.

●Contracted to service, maintain, repair, and modify both electrical and electronic equipment.

Home Builders Institute Electrical Instructor Nov 2018 to Feb 2022

●Provided principles and practices of teaching and instruction specific to a vocational program.

●Organized curriculum development, planning, and updating prepared lessons.

●Provided practices and principles of teaching individuals who are at different competency levels.

●Communicated with exceptional customer service and interpersonal skills using supervisory techniques.

●Reviewed and audited all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students.

Diversified Electrical Foreman Sept 2016 to Sept 2017

●Directed and supervised journeymen and helpers in electrical projects.

●Responsible for scheduling electrical work, daily activities, and insuring time management, and safety

procedures complied.

●Monitored productivity as well as planning materials and equipment to ensure a safe worksite.

●Ensured all work was completed on time, on budget, and according to all applicable plans, specifications, codes, and industry standards.

●Ability to develop multiple change orders to increase the project's overall profit margin.

Adam’s Electric Electrician Nov 2015 to Sept 2016

●Connected wires to circuit breakers transformers or other components.

●Inspected electrical systems, equipment, or components to identify hazards.

●Maintained work orders up to date and with service updates.

●Diagnosed malfunctioning systems, apparatus, or components, using test equipment and hand tools to locate the cause of a breakdown and correct the problem.

●Rewired, performed simple electrical checks, read schematics, operated various hand and pneumatic tools,

calibrated and read micrometers.

Allan/Brightway Electrical Co. Inc. Electrician Nov 2010 to Sept 2013

●Installed electrical conduit and pulled the wire to make up on breakers and the line and load side of machine disconnects and motors.

●Inspected job sites with electrical inspectors and insured those apprentices and fellow electricians abided by the Nation Electrical Code (NEC).

●Identified locations of electrical equipment to building owners and onboard maintenance technicians.

●Performed preventative maintenance, cleaning and service, and installation of new equipment.

●Provided daily feedback on the status of repairs and equipment.

●Designed and implemented control and power circuits.

EDUCATION/CERTIFICATION

ELECTRICAL INSPECTOR HHS

IBEW TRADE SCHOOL – TRENTON, NJ. DIPLOMA IN ELECTRICAL GENERAL

NORTH CAROLINA ELECTRICAL CONTRACTOR LICENSE

OSHA 10 OSHA 30 OSHA 510 OSHA 500



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