Customer Service Representative
Resume:
CJ
Cyless Jackson
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Work History
Nelnet - Customer Advisor
Lincoln, NE
09/2022 - 12/2022
CVS - Billing Specialist
Arlington, TX
05/2018 - 10/2022
Great World Lodge - Customer Service Representative 07/2015 - 03/2018
Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
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Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
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Participated in interactive training programs to expand knowledge of company products and policies.
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Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
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Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
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Researched and resolved billing discrepancies to enable accurate billing.
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Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
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● Monitored company accounts to identify and rectify billing issues. Provided excellent customer service, developing and maintaining client relationships.
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Identified, researched, and resolved billing variances to maintain system accuracy and currency.
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*******@*****.***
Arlington Texas
Skills
● Data Entry
● Product Knowledge
● Call Management
● Consultative Sales
● Complaint Resolution
● Assertiveness
● Problem Solving
● Call Center Experience
● Payment Posting
● Invoice Processing
● Claims Processing
● Invoicing Proficiency
● Typing Proficiency
● MS Office
● Active Listening
● Analytical and Critical Thinking
● Interpersonal Communication
Education
2014
Polytechnic High School
Fort Worth, TX
● I was responsible for assisting customers with
Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services, and company information.
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