Customer Service Retail Supervisor
Resume:
Summary
Skills
Experience
JODEAN CONLEY
***********@*****.*** H: 925-***-**** 46 Bay Dr, Bay Point, CA 94565 Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Leadership development
Driving business growth
Client-focused
Conflict management
POS systems
Account management
Attention to detail
Regulatory compliance
Scheduling
05/2018 - 06/2019
Woodiwiss Painting
Pleasant Hill, CA
Client Coordinator
Answer Phones and set up Client appointments
Built Safety Program
Created an OSHA program
Schedule Employees
Payroll Assist
Process Payments from POS system
P and L reports
11/2016 - 01/2019
Any Mountain
Concord, CA
Lead Cashier
Cash Handling
Accurate Point of Sale
Customer Service
Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor Trained new team members in cash register operation, stock procedures and customer service Authorized discounts and special actions to resolve customer disputes and maintain satisfaction Drove sales and add-on purchases by promoting specific item options to customers Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs
11/2015 - 10/2016
Buffalo Wild Wings
Concord, CA
Front Of House Manager
Managed all front of house certifications and re-certifications. Handled guest complaints, maintaining a positive dining experience for everyone Monitored all FOH staff certifications to ensure compliance with industry standards Provided end-of-month audits of the resort to upper management as required
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1119 Shorview Ct Bay Point, CA 94565
Education and Training
Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly
Managed inventory to achieve targeted gross profit margin Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits Managed efficient, friendly and effective 42-person crew 10/2013 - 03/2015
Unleashed Petco
Oakland, CA
General Manger
Open new concept store
P and L
H.R
Staff development and mentoring
Community events and Fundraising
Ordering and Receiving
Customer service and Retention
10/2005 - 10/2013
Home Depot
Martinez, CA
Department Supervisor Keys
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly
Taught staff how to handle difficult situations with calm and professionalism Enhanced sales by implementing merchandising and promotional improvements Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies Opening and Closing Manager
Vault Checks
Reconcile cash flow
12/2017
Pittsburg, CA
High School Diploma
Pittsburg Adult Education Center
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Pittsburg,
12/2017
CA
High School Diploma
Pittsburg Adult Education Center
Education and Training
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• 7/7/2022 - Present
Staples
Concord,CA
Operations Manager
• Enforcing Policies and Procedures
• Communicate Job Expections
• Ensuring Compliance with Laws and Regulations
• Team Leadership
• Develope Organization
• Goals/Objectives
• Scheduling
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