Data Manager Customer Service

Jesse J. Head

** ****** ** **********, ** *****

662-***-****(C)· 703-***-****(C) · **********@*******.***

PROFILE

Intelligence / imagery analyst with 40+ years of military and corporate experience, including work with the National Geospatial Agency (NGA).

Skilled in the use of imaging software and imagery data to create maps, cartographic tools, and intelligence products, leveraging expertise in NGA standard and non-standard data.

Strengthens national security objectives by influencing decision making with tactical, operational, and strategic intelligence.

Engaged in imagery, intelligence, and geospatial analysis during deployments in Afghanistan, Iraq, Djibouti, Kuwait, Qatar, Bahrain, Kosovo, and Bosnia.

Adds value to every activity through a winning combination of customer service and resourceful problem-solving abilities.

Current TOP SECRET-SBI security clearance with 2020 PR investigation.

EXPERIENCE

Data Manager ( March 2017 – December 2022)

INTEC/ANSER LLC (INTEC bought out by ANSER)(Working for NGA)

Data Manager (February 2015 – March 2017)

ENGILITY LLC (Working for NGA)

Unemployed (March 2014 – February 2015)

GENERAL DYNAMICS, Herndon, VA 2000–2014

Data Manager / Geospatial Analyst (Bahrain 2008 - 2014)

Contracted to National Geospatial-Intelligence Agency and IT solutions provider NJVC, driving operations at Geospatial Intelligence Library supporting War Fighters in CENTCOM AOR.

Build productive military and government customer relationships by communicating regularly about production status, including weekly Situation Reports (SITREPs).

Bridge communications between Defense Mapping Agency, NGA, and customers to ensure a top customer experience.

Imagery/Geospatial Analyst (Iraq 2007–2008)

Contracted to National Geospatial-Intelligence Agency in Iraq, contributing to production of 10,000 mapping products annually for organization operating across 25,000 square miles.

Ensured resolution of security issues by providing unit with access to products and information not readily available from NGA.

Achieved zero complaints for products as member of team with a strong quality focus.

Geospatial Analyst (St. Louis, MO & Middle East 2002–2007)

Selected for new NGA team of six professionals rotating between St. Louis and the Middle East to provide 5-10 gigabits of standard NGA data daily for CENTCOM.

Supported units engaged in Operation Iraqi Freedom and Operation Enduring Freedom by traveling extensively across CENTCOM AOR, transmitting and delivering more than four terabytes of data.

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EXPERIENCE

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Imagery Analyst (Bosnia & Kosovo 2000–2002)

Contracted to National Imaging and Mapping Agency (NIMA – now known as NGA) during deployments to Kosovo and Bosnia, identifying credible threats and disseminating time-sensitive information.

Contributed to capture of at least three war criminals in Bosnia by providing imagery.

AEGIS RESEARCH CORPORATION, Chantilly, VA 1999–2000

Intelligence Analyst

Responded proactively to intelligence developments through analysis of open source information on foreign space exploration for the NRO.

U.S. ARMY, Various Locations 1979–1999

Data Manager ( March 2017 – December 2022)

INTEC/ANSER LLC (INTEC bought out by ANSER)(Working for NGA)

Data Manager (February 2015 – March 2017)

ENGILITY LLC (Working for NGA)

Unemployed (March 2014 – February 2015)

Imagery Analyst (2000 – 2014)

General Dynamics (Working for NGA)

Security Guard (1999 – 2000)

NRO Security

Special Security Officer (1997–1999)

Ft. Bragg, NC – 18th Airborne Corps G 2

Headquarters 5th Corps G 2 Operations NCO (1993–1997)

Heidelberg, Germany

Imagery Analyst (1989–1993)

Washington Navy Yard, Washington, DC

Imagery Analyst (1988–1989)

Camp Humphreys, Korea

Imagery Analyst (1986–1988)

Ft. Bliss, TX

EDUCATION

AMERICAN MILITARY UNIVERSITY

Bachelor of Science in Intelligence Studies

MILITARY PROFESSIONAL DEVELOPMENT COURSES

Advanced Non-Commissioned Office Course (ANOC)

Basic Non-Commissioned Officer Course (BNOC)

Crypto Security Course

Special Security Officer Course (SSO)

U.S. Army Imagery Interpretation Course

The Defense Sensor Interpretation and Application Training Program (DSIATP)

National Imagery Interpretability Rating System (NIIRS)

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint); Falconview; ArcMap; WARP; Data Master; CSIL

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