JOSEPH RYDER

** ******** ******, ************, ** 18704 H: 570-***-**** ad3j8k@r.postjobfree.com

CAREER OVERVIEW

Dedicated professional with extensive customer service and team-building experience in various retail environments. Proven expertise in sales, invoicing, shipping and receiving, and product placement. Committed to achieving customer satisfaction through effective communication and professionalism. CORE STRENGTHS

Team Collaboration Customer Service Excellence

Invoice and Data processing Retail/Sales Management Leadership and Development Microsoft Excel and Word Proficiency Strong organizational skills Problem Solving

WORK EXPERIENCE

05/2021 to Present: Maintenance Worker

Long Rentals- Kingston, Pa

Spearhead property maintenance, including repairs, remodeling, and seasonal yard maintenance.

09/2017 to 05/2021: Sales Service Analyst

Mondelez International-Wilkes-Barre, PA

Ensured compliance and accurate payment deductions, maintaining strong relationships with sales teams. Conducted weekly calls to review accounts, address issues, and prevent potential problems. Played a crucial role in team collaboration to meet monthly sales goals.

05/2015 to 09/2017: Participant Service Representative Prudential-Moosic, PA

Managed participant experience, utilizing various tools for invoicing, data analysis, and reporting. Effectively resolved participant issues and ensured high-quality interactions.

06/2013 to 02/2015: Youth Pastor

Clarks Green Assembly of God - Clarks Green, PA

Directed the youth ministry, overseeing weekly services, counseling, fundraising, and community events. Demonstrated effective team building and conflict resolution skills.

01/2013 to 12/2013: Customer Service Representative Bank of America - Moosic, PA

Excelled in meeting sales goals and handled a wide range of responsibilities, including invoicing and data analysis.

08/2010 to 12/2012: Customer Sales Representative

Marshall’s Inc. - Wilkes-Barre, PA

Trained customer service teams and exceeded sales goals through effective merchandising. Introduced new strategies to enhance the customer experience. 08/2003 to 08/2012: Sales Leader

Gap Inc. - King of Prussia/ Wilkes-Barre, PA

Focused on customer satisfaction and achieved additional sales, earning multiple customer service awards.

EDUCATIONAL BACKGROUND

May 2009 Bachelor of Arts: Pastoral Ministry, Valley Forge Christian College - Phoenixville, PA

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