SKILLS

Customer Service

Experienced

Inventory Management

Experienced

Sales Analysis

Skillful

Store Management

Experienced

Employee Training

Experienced

Punctual

Experienced

Organized

Experienced

EMPLOYMENT HISTORY

Customer Service Representative

Bottle Pass Liquors, Fraser, CO — Jun 2019 - Present

• Assist customers in selecting and recommending alcoholic beverages based on their preferences and occasions

• Stay up-to-date with the latest trends and developments in the alcoholic beverage industry to provide customers with accurate and relevant information

• Maintain a positive and welcoming environment for customers, ensuring their satisfaction and encouraging repeat business

• Conduct regular tastings and educated customers on different types of alcoholic beverages, including their production process and flavor profiles, to enhance their knowledge and appreciation

• Process customers' orders and payments accurately and efficiently

• Open and close the store, count money, accessed the safe

• Create price tags and sales signs when needed

• Stock coolers and shelves

• Run a cash register

Supervisor

Bypass Liquors, Winchester, KY — Feb 2005 - May 2019

• Managed day-to-day responsibilities and assisted customers in finding the right products, stocked coolers, maintained inventory, handled customer and employee complaints, kept the store clean, did payroll, and made daily bank deposits.

• Oversaw all catering needs, including scheduling, delivery and pick up, billing, and staffing.

• Successfully grew the catering business by 10% or more every year.

• Implemented '10% Tuesdays' initiative to bring in more revenue on the slowest day of the week.

• Started a Facebook page to reach more potential customers and keep them updated on new products and great deals at Bypass Liquors 220 Carriage Rd, Unit A, Fraser, CO, United States, 80442 • 859-***-**** • ad3j6i@r.postjobfree.com Stephen Glasscock

English, 40 years old, Driving license 17-234-1882 Customer Service Representative with 19+ years of experience in the retail industry, excelling in both sales and leadership roles. Demonstrates strong proficiency in inventory management, sales analysis, and employee training. Known for driving sales growth, implementing effective marketing strategies, and maintaining high standards of customer service. Committed to leveraging extensive expertise to foster a positive shopping environment and enhance customer satisfaction.

EDUCATION

Associates Degree in Business Administration. Associates Degree in Sales and Marketing

Kentucky Community and Technical College System, Lexington, KY

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