Customer Service Representative

Sharla N. Gatewood

**** ***** **. **** **

Charlotte, NC 28208

Objective: Securing a position that will enable me to utilize my strong research and communication

skills.

Skills: Microsoft word, Power point, Microsoft office, Switch board, Avaya softphone, 10 key.

Employment:

Oakstreet Health

10/25/2020-11/29/2023

Healthcare Advocate

*Assisting Consumers with scheduling doctors appointments.

*Answering calls in a timely manner while consistently exceeding goals.

*Communicating with doctors on the Consumer’s behalf to assure top care.

AmerisourceBergen

09/2017-02/2018

Benefits Specialist

* Informs customers about services available while analyzing customer needs.

* Prepares standard reports to track workload, response time and quality of input

* Processing and implementing new information, with the determination to learn detailed processes.

Convergys

02/2013-11/2015

Customer service representative

*Investigated and resolved service issues and/or product problems.

*Supplied customers with written responses and information and followed up on customer

communications.

*Responded promptly and answered/resolved customer inquiries and complaints.

Connextions

08/2010- 01/2013

Customer service representative

*Achieved high sales percentage with consultative, value-focused customer service approach.

*Processed and Implemented new information, and the determination to learn detailed processes.

*Ensuring that the calls are being routed and handled effectively.

Iqor

09/2006-06/2009

Customer service representative

*Responds to telephone inquiries and complaints using standard scripts and procedures.

*Gathers information, researches/resolves inquiries and logs customer calls.

*Communicates appropriate options for resolution in a timely manner

Education: High school diploma (Independence High School)

Bachelor of business (Brook stone College)

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