CLARESSA ICEDO

**** ******** ***,******* ** ****

209-***-****

Objective: To obtain a position as customer service representative as a Bilingual candidate in both English and Spanish

WORK EXPERIENCE

Cal Central Trailers

Sales associate/ Customer service representative May 2023 to Aug 2023 Worked with CRM system converting all leads into customers, creating files for new customers, making appointments, filing, call calling, managing social media and fallowing up on all emails, greeting walking customers and assisting new clients with all paper work Northern Refrigerated Transportation

CSR customer service representative April 2016 to May 2023 Creating new customer profiles on Citrix program, entering all data into the system via Excel and Word Doc, getting customer account set up for a pick up and delivery of products, keeping communication with customer via email and phone, solving problems, billing, quoting all accounts, meeting with customers in person as needed. R & S Transmissions

Office manager October 2010 to April 2016

Quoted all jobs for customers, ordered all auto parts from different vendors, kept inventory, managed all incoming monetary and made all bank deposits, prepared all invoices and payroll, did all marketing for the shop and attended all meetings with owner, prepared tax documents for each trimester.

Aspen Family Medical

Front desk receptionist June 2001 to October 2010

Answered multiple phone lines and made appointments for patients, did all referrals and communicated with patients, filed all charts, updated charts, attended all new medication meetings, sent all refills to pharmacies, created new charts. Other skills: Fluent in Spanish, Proficient in CRM, Microsoft word, excel and spreadsheets EDUCATION:

High school graduate

Riverbank High school

Volunteer Work:

Mexican Concilio

Worked with the Latino community of Modesto assisting Spanish speaking residents fill out documents and helping to translate important documents, assisted with the front desk and volunteered in different events we held in the community Campaign launch volunteer

Helped to raise funds for the Modesto Mayor camping, created events for the fund raising and attended all meetings with the City council