HERMANISHA L.

ANDERSON

**** *. ******** **. # ***

Mobile: 832-***-****

ad3j2w@r.postjobfree.com

www.linkedin.com/in/hloa

OBJECTIVE

Energetic Customer Service Representative with 10 years of experience handling customer needs and recommending services throughout multiple industries. Aiming to transfer skills to position that utilizes my knowledge and experience. EXPERIENCE

Dialysis Patient Care Technician (PCT) U. S. Renal Care TEMP POSITION

• Prepare machines for hemodialysis treatments.

• Safely initiate and terminate dialysis treatments per center protocol, and within scope of practice and as allowed by state regulations.

• Clean, disinfect, and rinse dialysis machines in accordance with policy and procedures.

Premier Service Consultant AT&T Mobility LLC

JANUARY 2020 – MARCH 2021

• Answered inbound calls from Premier clients with inquiries of services and billing.

• Troubleshoot and resolve customer impacting issues such as but not limited to voice

& data issues that span multiple networks and interdependent network elements.

• Use critical thinking for basic level data analysis, effective and professional in communicating with external and internal customers. Customer Service Representative City of Houston Public Works & Engineering NOVEMBER 2018 – NOVEMBER 2019

• Recorded intake work and creating service requests using data entry skills. Computing bill corrections/exceptions and adjustments using basic level research.

• Appropriately and skillfully maneuvering between different applications on the computer maintaining a required pace to perform various tasks at high levels of research and accuracy.

EDUCATION

A.S. in Psychology Houston Community College

AUGUST 2022 – MAY 2024

.