Marie Gillies

Technology Solutions

Saginaw, MI *8602 602-***-**** ad3iza@r.postjobfree.com

SKILLS

Math Tutor (Phoenix College) 2000-2001

Instructional Aide (Glendale Community College High Tech Center) 2001

Contracted with Maricopa County (AZ) to teach technology classes at Senior Community Centers 2014-2015

WORK EXPERIENCE

Blumfield Technologies 2022-2023

IT Specialist - Provide support for all employees, handling trucking software, OS upgrades, cell phone assistance, and ensuring system backups are up to date.

Assist with Windows server upgrades and virtualization. Global Administrator for Microsoft 365.

Apple 2014-2022

Global Infrastructure Operations LAN Career Experience, Apple — 2021

Career Experience providing the opportunity to shadow network engineers and learn how to work in the infrastructure environment.

Work with Printer Services team to facilitate printer installations around the world.

Tier 2 iOS and Mac+ At-Home-Advisor, Apple — 2016-2021

Provide advanced support for Mac products to internal and external customers.

Provide real solutions for complex problems incurred on iPhone, iPad, iPod, or Watch devices.

Retail Battery Rotation, Apple Biltmore, Phoenix, AZ — 2018

Performed in-store battery replacements for iPhone 6-iPhone X devices.

Shadowed the business team, learning their processes, and creating a flyer for customers with questions about partnering with Apple.

Tier 1 iOS and Mac+ At-Home-Advisor, Apple — 2014-2018

Integrated Mac support practices with previously learned solutions tactics.

Retail Holiday Rotation, Apple Arrowhead, Glendale, AZ — 2015

Learned retail tools, and created keynote presentation for the team at the end.

Provide phone support for all iOS devices and Beats products.

IT Administrator, Cornerstone Properties Inc, Tempe, AZ — 2013-2014

Maintain desktop systems and iPhones with remote access for 15 users.

Maintain Active Directory Server on Windows 2008 Standard platform, employing knowledge of users and permissions to address changes in employee statuses.

Responsible for securing domain names, setup and maintenance of 30+ websites on in-house web server.

Cable Installer, End-2-End Technologies, Gilbert, AZ — 2012-2013

Society of Cable Telecommunications Engineers (SCTE) Certified (Industry standard for Telecommunications)

Solutions Specialist, CableOne, Inc, Phoenix, AZ — 2008-2012

Built hands-on CISCO lab for associates seeking certification

Designed training tools using PowerPoint on the following topics:

New Equipment Rollout/ Upgrading to DOCSIS 3 Modems

World IPv6 Day/ Call Center Impact

POP vs. IMAP: Client Setup for Internet Email

2-part presentation on the History of Telecommunications and Future Trends

Completed over 100 courses using Skillport learning portal, including:

CISCO (ICND 1&2)

Certified Ethical Hacking

Call Center Communications Skills, Leadership & Management

EDUCATION

Arizona State University Online — Information Technology, 2018-2023

DeVry University — Game & Simulation Programming

Maricopa Community Colleges, Arizona — Computer Science

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