Customer Service Support

Anelka Guy

Gainesville, FL 203-***-**** **********@*****.***

AREAS OF EXPERTISE

Leadership Management Skills Customer Service Teamwork Innovation PROFESSIONAL EXPERIENCE

Spirit Airlines Greater Portmore, St. Catherine, JA January 2022 – December 2022 Customer Service Manager

- Led multiple departments focusing on customer complaint resolution.

- Reviewed weekly reports from team leaders on areas of opportunity for customer support staff.

- Led bi-weekly training for customer support staff to realign objectives for phone calls. CH Trucking Delivery Driver June 2021- November 2021

-Tri-state deliveries for miscellaneous cargo (NY, CT, MA)

-Able to lift 250lbs+

-Manage warehouse stock; timely truckload

EDUCATION

School Diploma of Completion (High School Diploma equivalent in JA) Jamaica College (High School) July 2017

University of West Indies Some college September 2017-December 2018

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