Team Leadee, Front Desk, multi tasked
Resume:
Kelly Serpa
Warren, RI 02885
**************@*****.***
EXPERIENCE
Chartercare Warren Family Practice, Warren, Rhode Island
Medical Receptionist
May 2023- present
●Answered phones for a busy primary care office
●Checked patients in and out
●Scanned important documents on patients charts
●Documented lots like why patients where coming in to see the doctor, changed appointments, and anything the doctor would have us do such as make a follow up appt or a blood pressure checks
The Maids, Seekonk, Massachusetts — Team Leader
Team leader for a housekeeping company
October 2021- May 2023
●Lead two teams of 4 to clean multiple houses throughout the day
●Trained new team members
●Directed the housekeeper staff daily duties
●Did schedule and ordering
Jack’s Family Restaurant, Warren, RI— Server
January 2020 - October 2021
Server at a Family Restaurant
●Served guests food and beverages
●Take care of daily responsibilities
●Make sure cash register was correctly balanced
Green Eggs, Bristol RI — Server & Food Prep
January 2016 - August 2020
●Served guests food and beverages
●Prepped all the food for the day
●Completed daily routines such as cleaning, unloading trucks, and stocking
Useppa Island Club, Bokeelia, Florida — Front Desk, Group Coordinator, Activity Director
March 2006 - July 2014
●Front desk operation: answered phones, check guests in and out, checked housekeeping's work before guest checked in
●Organized all groups of 20 people or more such as weddings, corporate events, or parties
●Planned all activities on the island such as holiday weekends for kids and adults
●Distribute mail for home owners and ran cash register for things such as postage or paying cash for a room
●Assisted with Food and Beverage, FOH, accounting, and memberships to the island
EDUCATION
Cape Coral High School, Cape Coral, Florida — Degree
September 2000 - June 2004
SKILLS
-Problem solving
-Fast pace
-Communication skills
-Organization skills
-Critical thinking
AWARDS
-Useppa Island Club employee of the quarter 2006
-Useppa Island Club employee of the year 2007
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