Customer Service Agent
Resume:
KWADWO BOATENG
Pembroke, North Carolina *****, United States
Mobile: 929-***-****
Email: ad3ipm@r.postjobfree.com
Work Experience:
AIRPORT CUSTOMER SERVICE AGENT
THE EMIRATES GROUP/DNATA, TRANSGUARD GROUP LLC
DUBAI INTERNATIONAL AIRPORT
Dubai, United Arap Emirates
11/Nov/2021 - 19/Dec/2023
Hours per week: 48
Duties, Accomplishments and Related Skills:
1. To provide a consistent quality service to the customers at any designated area to all passengers (check-in, gates transfer desk, special handling, and flight management unit) that is consistent with Emirates – Dnata high service standards.
2. Provide passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
3. Inform clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. 4. Display excellent customer service skills, teamwork and understanding to achieve customer satisfaction. 5. Strive as part of a dedicated team to avoid complaints and earn compliments. Ensure excellent discipline and grooming standards are always displayed while on duty. Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner. 6. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
7. Ability to manage difficult conversation, resolve conflict, maintain self-control and show patience at all times.
8. Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
BUSINESS RELATIONS CUSTOMER SERVICE REPRESENTATIVE ADEHYEMAN SAVING AND LOAN LIMITED
Accra, Ghana.
03/Jun/2019 - 29/Oct/2021
Hours per week: 45
Duties, Accomplishments and Related Skills:
1. Provide primary customer support to internal and external customers. 2. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
3. Collected customer feedback and made process changes to exceed customer satisfaction goals. 4. Provided information regarding loan products and loyalty programs. 5. Handling of load portfolio, monitor, manage and informs customers on delinquencies. 6. Offered advice and assistance to customers, paying attention to special needs or wants. Education:
Emirate Aviation College Dubai, United Arap Emirates Aviation Certificate: Nov/ 2021
GPA: Distinction
Credits Earned: 15 Course work
Major: Airport Operations and Flight Management
Kumasi Technical University Ahodwo - Kumasi, Ghana Associate degree Sept/ 2013
GPA: 3.13 of a maximum 4.00
Credits Earned: 125
Major: Accounting with Computing
Relevant Coursework, Licenses and Certifications:
Higher National Diploma in Accountancy
Language Skills:
Language Spoken Written Read
English Advanced Advanced Advanced
Akan Advanced Advanced Advanced
Affiliations:
SANKOFA (BRING BACK LOVE) FOUNDATION - MEMBER
ACCOUNTABLE LEADERS’ ASSOCIATION - MEMBER
KUMAWU CHARITY FOUNDATION – MEMBER
WILDLIFE GHANA – MEMBER
STUDENTS REPRESENTATIVE COUNCIL (KSTU) – MEMBER
References:
Maria Luz Sioc
ad3ipm@r.postjobfree.com
Flight Controller, The Emirates Groups/ Dnata
Dubai, United Arap Emirates.
Aissa Bouyzgaren
ad3ipm@r.postjobfree.com
Flight Controlling Supervisor, The Emirate Groups/ Dnata Dubai, United Arap Emirates.
Ebenezer Oppong Akowuah
ad3ipm@r.postjobfree.com
Airport Operations Manager, Transguard Group LLC
Dubai, United Arap Emirates.
Additional Information:
• Proficiency with Microsoft Office – Word, Excel, PowerPoint, Access
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