Customer Service Delivery Driver
Resume:
Skills
Experience
PAYTON GROGAN
713-***-**** **************@*****.*** Houston, Texas 77471
Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Strong interpersonal skills, and an ability to lead and motivate a team to success. Highly motivated examination professional with experience in the insurance industry. Proven track record of efficiently processing a high volume of claims (etc) while ensuring accuracy and compliance.
• Critical Thinking • Customer Experience
• Teamwork and Collaboration • Microsoft Office
• Adaptability • Data Analysis
Package Handler
FEDEX, Houston, TEXAS
October 2023 - Present
• Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work.
• Adapted quickly to changes in workflow as needed while meeting production goals. Teacher's Assistant
KOTI ACADEMY, Houston, TEXAS
June 2023 - September 2023
• Prepared classroom for daily lessons and cleaned and organized between classes. Assisted teachers in developing effective lesson plans and instructional materials to meet the needs of all students.
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Delivery Driver
AMAZON, Houston, TEXAS
January 2023 - May 2023
• Drove company vehicle on assigned routes to make deliveries to customers.
• Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists. Intern
KEMPER INSURANCE, Houston, TEXAS
July 2022 - January 2023
Developed strong organizational and time management skills by completing multiple tasks simultaneously.
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Gained experience in customer service, problem solving, and communication through daily interactions with clients.
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Customer Service Representative
CAKES BY SHELIA, Houston, TEXAS
January 2021 - July 2022
Education
Certifications
References
Volunteer Experience
• Maintained a high level of professionalism when dealing with difficult customers. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
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Team Member
CHICK FIL A, Houston, TEXAS
February 2019 - December 2020
Gained valuable experience and exceptional manners in a fast-paced environment by quickly learning new processes, procedures, and systems.
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• Provided excellent customer service through solving problems and answering questions. Westside Highschool, Houston
June 2021
• Adjusters License • CPR Certified
• State Farm Auto Certified • Customer Service Certified Kizzie Grogan-Garrett — Kelsi Ceybold
Account Rep • Close Friend
• *********@*****.***
Vonda Grogan — Kelsi
Medical Coder • Co-Worker
• *********@*****.***
Taraney Surrell — Independent
Insurance Adjuster • Close Friend
• **************@***.***
Rashon Woods — Independent
Independent Insurance Adjuster • Co-Worker
• ***********@***.***
Assistant
G5GEMSTONES, Houston, TEXAS
April 2021 - Present
• Maintained organized filing system both electronically and manually for easy access when needed.
• Developed strong relationships with customers through exceptional customer service. Community Service Volunteer
FAMILY BUSINESS, Houston, TEXAS
January 2020 - Present
• Demonstrated organizational abilities by managing multiple tasks simultaneously.
• Promoted volunteerism through participation in community-wide events and contact with local media.
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