Customer Service Representative

Leprecious Turner

Cincinnati, OH *****

*****************@*****.***

+1-513-***-****

Work Experience

Team Leader/Customer Service Representative

Lifesafer Interlock - Cincinnati, OH

September 2018 to May 2023

Lead Customer service representative in a call center environment, Assistance within chat support for accurate information to further assist client when the agent needs assistance, I also specialize in de- escalating calls and supervisor calls and concerns Customer Service Representative

Krogers call center - Cincinnati, OH

May 2015 to August 2018

Educating clients on their medical 401 k and Roth accounts when needed. Providing quality assurance and great calls for accurate information regarding the clients account, Education

High school diploma

Woodward High School - Cincinnati, OH

August 2002 to May 2006

Skills

• Technical Support

• Live Chat

• Quality Assurance

• Account Management

• Upselling

• Cold Calling

• Customer service

• Troubleshooting

• Communication skills

• Customer service

• Live chat

• Technical support

• Quality assurance

• Account management

• Upselling

Certifications and Licenses

Driver's License

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