Customer Service Claims Representative
Resume:
Michael Robert Scheuer
Olathe, KS 66062
************@*******.***
Education
University of Kansas Lawrence, KS
Bachelor of Science in Business, Business Administration May 2010 Experience
AIG Olathe, KS
Professional Associate August 2013-Present
• Reviewed over 15,000 Financial Lines claims
• Provided customer service to brokers and insureds
• Researched claims to determine extend of exposure
• Proficient at reviewing and explaining policy coverage Farmers Insurance Olathe, KS May 2010-June 2013
Office Claims Representative
• Completed more than 7,500 claims through tenure. Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent claims.
• Analyzed claims to determine extend of company liability
• Responsible for decision making process relating to policy coverage
• Negotiated and explained auto polices to insureds and claimants Clayton Homes Lawrence, KS June 2009-May 2010
Technology/Financial Consultant
• Responsible for all Microsoft Office work
• Handled all technology questions/concerns
• Responsible for data input relating to customer orders Community and Voluntary Activities
• Youglife Leader
o Led teams of six in team-building activities
o Provided guidance to at-risk students
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