ROSALIND ANN TAYLOR

**** ****** *********, ****** ****, MO 64127 816-***-****-c/816-***-****-h

ad3ij0@r.postjobfree.com

Employment History:

MO Department of Vocational Rehabilitation

December 2022 – September 2023—ADMINISTRATIVE SCRIBE ASSISTANT (Part time)—Duties: Data entry, dictation, completing necessary forms, scanning, copying necessary paperwork to assist disabled persons in obtaining employment. Provided physical assistance to disabled supervisor such as opening doors, getting lunch, etc.

RETIRED—JUNE 2019

MO Department of Health and Senior Services—Section for Childcare Regulations April 11, 2016 – June 2019—SENIOR OFFICE SUPPORT ASSISTANT—Duties: Provide clerical support for six (6) facility specialists and one (1) supervisor. Answer and direct incoming phone calls to proper staff; type/send out inspection complaints of daycares within the state of Missouri; assign state vehicles to staff for travel; arrange rooming when necessary; perform data entry for renewal of daycare licenses on a daily basis; order office supplies; transport state vehicles to repair/body shops, vacuum/clean vehicles.

Better Care In-Home Health Services—

Nov 2, 2015-April 8, 2016--OFFICE MANAGER—Duties: Performed payroll task for 23+ staff, manage/resolve client concerns/complaints. Regularly contacted Division of Health and Senior Services regarding necessary care for client; assist Program Manager/Owner with prospective employee paperwork; assist with coordination of staff and client needs. Other duties as needed.

Internal Revenue Services—

Jan 21, 2014-Mar 5, 2015—TAX EXAMINER TECHNICIAN—Duties: Examine 1040X tax returns for corrections. Input corrections in computer system.

Housing Authority of Kansas City Missouri— (2006-2013)

*May 26, 2009-April 12, 2013—WORK ORDER CLERK—Duties: Receive by phone repair request from tenants residing in HAKC properties. Input in computer system. Maintain monthly count of work orders taken. Other duties as assigned.

*July 2, 2007-May 22, 2009—TENANT SELECTION COORDINATOR—Duties: Complete applications for those applying for HUD programs for public housing/Section 8; screen applicants for either program, maintain filing for 300+ applicants along with general filing system; input data in AS400 computer system; answer phone inquiries. Other duties as assigned.

*January 17-July 1, 2007—RECEPTIONIST—Duties: Meet, greet, and assist public by answering questions and directing them to proper staff regarding housing issues; receive documentation from public; input information in computer system.

*November 20, 2006-January 17, 2007—HOUSING SPECIALIST –Duties: Acting as caseworker for 2-300 clients receiving housing assistance through HUD.

*August 7-November 17, 2006—CALL CENTER CLERK—Duties: Performed as “Call Center” pilot person answering questions from the public by phone and email; worked front lobby as receptionist when needed; executed contract signings between tenants, owners and the Housing Authority; input data for inspection booklets for housing; distributed incoming fax information to staff; assisted in beginning-of-month check mailings to clients and owners.

*February 16-August 5, 2006—TENANT SELECTION COORDINATOR—Duties: Screened applicants for Section 8 and Public Housing programs; gathered necessary information from clients in writing; performed mathematical calculations to prove clients’ “preference”; performed interviews by phone, did necessary filing, entered data in computer for 50-300 persons weekly; much customer service performed; narrated/directed Section 8/Public Housing screenings on a regular basis. Other duties as assigned.

*January 17-February 15, 2006—HOUSING SPECIALIST—Duties: Filed old documents; extracted old files from Records Department; read policy manuals and arranged numerous files in proper numerical order.

Educational Background:

Penn Valley Community College, KCMO—June 1990-May 1991 Major: Administrative Assistant Minor: Legal Secretary

Spelman College, Atlanta, GA—January 1978-May 1978 Major: Mathematics Minor: Psychology

Avila College, KCMO—September 1975-May 1976

Major: Nursing Minor: Psychology

References: Upon Request