Christie C. Good

**** **** ***** ***** #***

Denton, TX 76205

817-***-****

ad3ii5@r.postjobfree.com

Skills

● Technical knowledge of IT deployment

● Experience with agile methodologies

● Clear communication skills

● Build effective relationships with product stakeholders

● Analytical problem-solver with excellent judgment

● Collaborative spirit

● Software proficiencies: MS Suite of products, GoogleSuite, Confluence, JIRA, ServiceNow, HPSM

● Technical: AWS, Web Apps, JIRA, Agile, AS400, Mainframe, ITIL principles Work History

JULY 2021 - MAY 2023

Capital One, Plano, TX - Release & Production Support Manager

● Lead the Disaster Recovery activities quarterly for 150 Retail applications and microservices

● Ensure that each application has an up-to-date Application Recovery Plan

● Build the Retail Scope for each Disaster Recovery test, JIRA stories, and Helpful Links and Info document for each event

● New Application Onboarding / Application Decommissioning

● Complete daily/monthly reporting in regards to the Retail high severity incidents

● Audit change orders for daily Retail CAB meeting and approve or not approve

● Join incident bridges for change orders that have caused a Retail high severity incident

● Hold post-mortem meetings with application teams that cause Retail high severity incidents

AUGUST 2017 - JULY 2021

Capital One, Plano, TX - Senior Release Manager

● Support release implementations for 21 Small Business applications and microservices

2

● Forecasting, scheduling, coordination and management of releases across multiple environments

● Engage with stakeholders to negotiate process and content of each release

● Serve as single point of contact for Small Business Releases

● Ensure compliance for all components of Small Business Releases

● Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected

● Support and develop strategic ad hoc RM-related requests

● Assist in educating/training business line stakeholders regarding RM process, enforcement, and compliance

● Develop and coordinate assembly of key release management inputs

(implementation plan, production assets, approved initiatives, current release plans, strategy).

● Lead the Disaster Recovery activities quarterly for 21 Small Business applications and microservices

OCTOBER 2011- AUGUST 2017

Capital One, Plano, TX - Production Support Manager

● IT Level 3 support for ALS, KO, and RMS mainframe systems

● Work with the business stakeholders on projects to better serve their customers

● Manage and do performance reviews for direct reports AUGUST 2006 - OCTOBER 2011

Capital One, Plano, TX - Senior Accounting Specialist

● Complete daily/month-end reconciliations for 20 loan servicing general ledgers

● Quality assurance for all reconciliations

● Work with business stakeholders to clear their out of balances Education

AUGUST 1993 - AUGUST 1998

Texas A&M University, College Station, TX - Bachelor of Science in Community Health

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