Systems Administrator Technical Support

KALAJAWAH M CASON

Wake Forest, NC 910-***-**** **********@*****.***

Dedicated IT professional with comprehensive experience in managing and fortifying computer systems and networks. Proficient in implementing stringent security controls, vulnerability management, and conducting risk assessments to ensure system integrity. Possesses a strong understanding of network infrastructure, virtualization technologies, and a track record of exceeding expectations. I am confident that my diverse skill set, coupled with my dedication and proven ability to exceed expectations will make a great asset to your organization. WORK EXPERIENCE

Technical Risk Analyst

07/2022 to 09/2023

Fidelity Investments

Morrisville, NC

Completed risk assessments and created department Standard Operating Procedures Maintained security and protected systems against unauthorized access Worked with cross functional departments to ensure the frim was within audit compliance Provide governance and oversight over the externally facing applications and microsites environments by monitoring security findings and compliance with policy via regular Senior Leadership updates. Systems Administrator

05/2022 to 07/2022

Plexus

Cary, NC

Managed user accounts, permissions, and access rights Provided technical support, including troubleshooting hardware and software issues New hire onboarding/deploying

Tasked with upgrading, installing, and configuring application software and computer hardware. Imaging/installing OS, applications onto newlt issued devices Detective

05/2017 to 08/2020

Brunswick County sheriff's Office

Bolivia, NC

Testify in court under oath regarding case evidence and findings Employed deductive reasoning and analysis to make informed decisions and conclusions Wrote detailed case reports and worked cross functionally to execute search and seizure warrants, signed by superior court judicial official

SKILLS

Active Directory - 3 years

Microsoft Azure - 2 years

Help Desk Support - 2 years

Troubleshooting - 3 years

Software Installation - 2 years

Digital Imaging - 2 years

EDUCATION

My Computer Career

Other

Information Technology

Cary, NC

09/2021 to 11/2022

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