JOHN SCIVOLI

** ******* ****** Wayne, NJ ***** * 973-***-**** * ad3igp@r.postjobfree.com

OBJECTIVE: To secure a challenging and rewarding position in Desktop Support where my technical skills, and+40 years of experience providing User and VIP support will be used to benefit the company, the user, and my personal career goals.

PROFESSIONAL

EXPERIENCE:

ProUnlimited at Daiichi-Sankyo Inc.

Deskside Support

Basking Ridge, NJ August 2021– February 2nd,2024

C3i/HCL at Daiichi-Sankyo Inc.

Deskside and Meeting Support

Basking Ridge, NJ January 2016 – August 2021

Randstad Consulting/Allergan Pharmaceuticals

Deskside and Meeting Support

Rockaway, NJ 2015

Randstad Consulting/SPS communications

Parsippany, NJ

Remote/Onsite Configuration & Repair

Technician Migration from Providea to SPS offsite

• Performed migrations, repairs, and installations using Kaseya Emtec Consulting/Tiffany & CO. Parsippany, NJ

Remote Configuration Technician April 2014-Aug 2014

• Offer remote tech support for Windows 7 migration for domestic/international retail stores.

• Use active directory to move users to new OUs, remove computers and edit user accounts.

• Work with SCCM to push software image packages and remote desktops into WSs.

• Direct on-site technicians for Post configuration on Windows 7 install and QA process.

• Work with Atlas, Back Office and VLM (propriety software Keen Consulting LLC, Woodbridge, NJ

IT Consultant

March 2014-April 2014

Trained New Staff on Windows7Migration for Hess\Direct Energy & Deployment procedure.

• VPN setups

• Installation, upgraded, configured, and deployed of Windows 7

• Installed and trouble shoot Internet Explorer 8 Browser

• Performed technical troubleshooting, and remote pc troubleshooting to all clients and management.

• Re-Map all Network Printers and shared drive access. Backup and restore customer data, settings, favorites, mailbox, calendars & signatures.

Managed Care Recovery Solutions

IT Consultant

Wayne, NJ

2008-2013

• Configured wireless networks for home office environments/software repair and installations

• Active Directory, password resets/ user issues/ Outlook/ MSOffice support/ Blackbe1Ty support

• Windows XP / 7 / windows server 2003/2008 support and issues Quest Diagnostics Lyndhurst, NJ

Corporate IT Senior Desktop Support Technician 1997-2008

• First contact for Executive Administrative Assistants and Desktop Support at multiple sites

• Coordinated data mining for legal department at corporate facility, and data backup/retention.

• Installed and configured developer specific software including Oracle, DB2, .Net, Java, and more.

• Conducted initial QA testing of received software packages.

• Setup network printers/devices, scan to email, fax coordination and vendor contact

• Provided technical support for VIP's and Executives for all technology.

• Site lead for day-to-day operations at Lyndhurst 1, and backup to site lead for all Ad Hoc requests

• Carried out light Windows Engineering tasks as assigned by manager.

• Executed FTP uploads and downloads of package sources, and package requirements documentation for package vendors / Backup to software package coordinator.

• Assisted with EVDO support for Air Cards and Internal EVDO devices.

• Contact for Blackberry setup, configuration, and troubleshooting.

• Handled Lyndhurst desktop support Peregrine ticket queue coordination.

• General site support for IT Support and Developer Users/coordinated conference room hardware.

• Collected and scanned old hardware for disposal and coordinated pickup of hardware. EDUCATION&

SKILLS:

Teksystems at Quest Diagnostics

Information Systems/Desktop Support

inacom at Quest Diagnostics

Information Systems/Desktop Support

Vanstar Corporation at Hoffmann-La Roche Inc

Desktop Support

Siemens Nixdorf

Information Systems/Customer Service Representative Wang Laboratories

Customer Engineer

DeVry University; Woodbridge, NJ.

Wang Labs Technical Training; Boston, MA.

Siemens Nixdorf Technical Training; Chicago, IL.

Microsoft / Dell / IBM / HP / Compaq Training

Teterboro, NJ

1996-1997

Teterboro, NJ

1993-1996

Nutley, NJ

1991-1993

New York, NY

1983-1991

NewYork,NY

1980-1983

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