Customer Service Representative

CI

CHRISTIAN IGBOKWE

***************@*****.*** 718-***-**** Houston, TX 77024

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Microsoft Office

Time Management

Excellent Communication Skills

Problem-Solving

Decision making

Training & Development

People Skills

Quality Control

Skillful in written and oral communication

Excellent analytical skills and detail-oriented

Excellent multi-tasking skills

Organizational and prioritization skills

Good Work Ethic

Customer Service

Critical Thinking

CVS Health

Customer Service Representative

03/2020 - 12/2023

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Answered inbound calls, chats and emails to facilitate customer service. Mentored new employees on procedures and policies to maximize team performance.

CareMetx

Customer Service Representative

01/2019 - 02/2020

Made outbound calls to obtain account information. Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Set up and activated customer accounts.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Answered inbound calls, chats and emails to facilitate customer service. Houston Community College Houston, TX

Associate of Science in Health Sciences

Summary

Skills

Experience

Education and Training

12/2021

Concordia University At Austin Austin, TX

Bachelor of Science in Nursing

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