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Service Representative Patient

Location:
Anaheim, CA
Posted:
February 09, 2024

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Resume:

**** * ***** *** ******* CA *****

714-***-****

ad3iem@r.postjobfree.com

Jasmin Nava-Casarrubias

I am pursuing a full-time position where I will be able to apply all my knowledge as a phlebotomist. I have the ability to adapt to any work environment given to me, I also work great with others while also working efficiently on my own. I am not shy to ask for help when needed, however my previous mentors have helped me gain the intellectual ability to figure situations out on my own with minimal supervision. Therefore, I will always strive to give my very best to an employer.

EXPERIENCE

California Rehabilitation and Sports Therapy- Patient Service Representative (PSR)

December 18, 2023- Current

● Greet patients

● Manage Schedule

● Collect patient information

● Request insurance authorizations

● Mange email correspondence

● Mange digital faxes

● Answer phones

● Collect patients payments

● Close EODs (End of day reports)

● Create digital and paper charts

● Sync patients records from patients portals

● Complete virtual tasks in a timely manner

● Order supplies, restock office equipment, disinfection full work area Physicians Immunodiagnostic Laboratory, Orange, CA - In office Phlebotomist for Dr Akerman (OBGYN)

August 8, 2023- September 7, 2023

● Greet patients

● Verify patients information, review lab orders make any up to date changes -if needed

● Perform daily successful venipunctures by straight needles and butterfly needles

● Clot, spin blood specimens

● Prep all paper needed for Pap smears (send outs)

● Bag each patient’s specimens and place in lock box for pick up

● Fill out draw logs

● Order supplies, restock draw station, disinfect full work area

● Helped prep and disinfect doctors instruments, restock patients rooms Quest Diagnostics, Anaheim, CA — phlebotomist PSR II August 29,2022- April 27,2023

● Greeted patients, answered phone calls, called doctors for clarification

● Scanned requisitions into patients file

● Check insurance eligibility

● Ordered / input doctor requisitions to computer

● Became a PSRII (that means when a site lead is not available I would be the next source to approach)

● Order/input doctor requisitions from computer

● Performed daily successfully vein a punctures by straight and butterflies needles

● Clot, spin, and pour off specimens

● Manifest all blood samples

● Close laboratory

● Unbox and restock lab supplies

Quest Diagnostics, Westminster, CA — Phlebotomist PSRI June 21 2022 - August 26, 2022

● Greeted customers, answered phone calls, called doctors for clarification

● Scanned requisitions into patients file

● Check insurance eligibility

● Order / input doctor requisitions to computer

● Gained the responsibilities of a closer

● Made sure not leave any specimens behind in the lab

● Completed end of day checklist

● Made sure all samples were in the correct consolation/ temperature bag and that all bags were in the designated waiting area

● Performed daily vein a punctures with both a straight and butterfly needle

Quest Diagnostics, Norwalk,CA (IOP) — Phlebotomist PSRI April 18, 20222 - June 20, 2022

● • Greeted customers, called doctors for clarification

● Scanned requisitions into patients file

● Check insurance eligibility

● Order / input doctor requisitions to computer

● Worked in a clinical setting as the only phlebotomist

● Communicated with front desk assistants for lab orders/ patients list of appointments

● Performed daily successful vein a punctures with both a straight needle and butterfly

● Completed both morning and end of the day task logs

● Clotted, Spun, manifested and properly processed all samples into the correct temperature bags

● Ordered supplies

● Unboxed and restocked supplies

Quest Diagnostics, Garden Grove, CA — Phlebotomist PSRI June 8, 2020 - April 15,2022

● Greeted patients

● Helped patients sign in using new technology methods

● Performed daily successful vein a punctures with both a straight needle and butterfly

● Ordered doctors requisitions

● Clotted, spun, poured off and manifested all samples collected throughout the day

Makam Medical, Anaheim, CA - receptionist

February 2020 - June 2020

● Greeted and checked in patients

● Pulled patient charts

● Filed charts and medical documents away

● Translated for the doctor (English to Spanish)

● Called patients to remind them of their appointments or to book future visits

● Called in pharmacy prescriptions / refills

● Sanitized front desk area and patients waiting area Target, Anaheim, CA-

Guest Advocate

January 2020 - February 2020

● Greeted guests as I helped them check out

● Counted / organized large amounts of money into safe

● Placed items left at register back in the correct isles

● Helped guest easily complete returns or exchanges

● Maintained work area neat and sanitized

EDUCATION

Phlebotomy Training Specialist, Westminster, CA — Certified and Licensed

March 2019

I accomplished 80 hours of phlebotomy material both work book and hands on. Quickly after phlebotomy school I was set up for my externship at the All- Family Wellness Clinic in Bellflower, Ca. After my hours were achieved, I was granted my license by the National Health Association. Loara High School, Anaheim, CA - Diploma

May 2017

I completed all 4 years of high school requirements and was presented with my Diploma of completion in May 2017.

Certification:

First Aid, CPR, AED -certified

October 2023

I completed all cognitive skills and was evaluated in accordance with the curriculum of the American Heart Association Heartsaver program in order to receive my certification listed above.

Basic Life Support (BLS) certified

November 2023

I completed all skills needed and was evaluated in accordance with the curriculum of the American Heart Association Heartsaver program in order to receive my certification listed above.

Skills

1. Friendly

2. Good dexterity

3. Dependable

4. Compassionate

5. Problem Solver

6. Bilingual

7. Ability to multitask

8. Strong in verbal and written communication

9. Leadership

10. Neat/ Organized

References

- Available upon request



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