Ralph J. Pierre

Lombard, IL *****

(***) *** – **27

ad3ie6@r.postjobfree.com

Summary of Qualifications

Insurance Professional who holds all four lines of Illinois Insurance Licensure, pursuing a position within the industry to maximize my Customer Service and Sales skills. I am an enthusiastic self-starter who is dedicated to providing the highest level of service to clients.

EDUCATION

Licensure August 1998 – October 2025

Illinois Property & Casualty and Life & Health

CISR Designation

Northern Illinois University August 1999 – July 2001

Bachelor of Arts DeKalb, IL

Organizational Communications

Kishwaukee College August 1998 – July 1999

Associate of Arts Malta, IL

Liberal Arts

Additional Skills

Computer Programs: Microsoft Word, Outlook, Excel, Database, Internet, E-Mail, PowerPoint, Agency Applied Systems, EPIC, TAM, AMS 360 and Hawksoft

PROFESSIONAL EXPERIENCE

Customer Service Representative September 2015 – October 2023

Schulz Brundage Incorporated Downers Grove, IL

• Process policy changes, billing and other administrative tasks as needed

• Manage renewal process including remarketing of risks as needed, assist insureds in completing applications

• Support producing agents with quotes, risk marketing, customer proposals and customer presentations

• Built and maintained strong working relationships with underwriters from insurance providers to properly cover the

customer’s risk

• Assist clients in completing annual General Liability and Workers Compensation audits

* Collect and process client premium

* Issue new policies, bonds and certificates of insurance

* Review contractor bids to meet contract requirements for clients

Commercial Account Administrator September 2007 – August 2014

Williams-Manny Insurance Group Rockford, IL

Provided exceptional service for over 100 clients, small and large, a book of business totaling over $7 Million dollars in premium

Completed implementation of new business and renewal marketing, issue certificates of insurance, bonds, auto id cards and cancellations

Day to day service for existing clients included billing, audits, claims and endorsements while analyzing opportunities for cross selling

Organize and maintained detailed records on agency management system for marketing new business and renewals which included proposals, claim history and carrier submissions

Maintained exceptional relationships with Excess & Surplus brokers and underwriters

Completed all inquiries and service issues within 24 hours

Customer Service Representative March 2004 – August 2007

Denis Jagodzinski American Family Insurance Sycamore, IL

Meet and greet clients via phone and/or face to face, resolving client issues with billing, claims, quotes, endorsements, renewals, complete insurance reviews, issue auto id cards

Serviced personal and commercial accounts for the agency, while retaining and cross selling clients through a need based analysis.

Ensured retention of clients by following up on delinquent and slow pay accounts.

Completed the entire sales process for new business from submission to policy issuance, Inspecting new properties for insurability and renewal

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