Gwendolyn Martin

Jackson, TN

ad3ide@r.postjobfree.com

+1-731-***-****

Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

#readytowork

Work Experience

Program Coordinator

CAPITOL CITY RESIDENTIAL HEALTH CARE - Jackson, TN December 2016 to Present

• Manage 200 staff

• Schedules

• Train direct support staff and house managers

• Payroll

• Documentation

• Work with individuals with intellectual disabilities

• Complete doctors appointment

• Team meetings

ASSISTANT MANAGER

Starbucks - West, Tennessee, US

April 2019 to April 2020

Jackson, TN

• Supported staff development and goal attainment by focusing on skill development and job satisfaction

• Coached team on effective upselling and cross-selling methods

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

• Established and optimized schedules to keep coverage and service in line with forecasted demands

• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency by 50%

• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies

• Monitored employee performance and developed improvement plans

• Provided weekly work schedules to employees to accommodate business demands and vacation requests

• Handled customer service by dealing with complaints, organizing stock and answering customer questions

DSP (Direct Support Professional)

D & S Community Service - Jackson, TN

June 2018 to January 2019

• Enhanced successful patient outcomes 30% by helping each participate in recreational activities alone or in groups

• Ensured safety and well-being of each patient in alignment with care plan

• Maintained clean, safe and well-organized patient environment

• Supervised daily activities and provided assistance when needed DSP (Direct Support Professional)

Madison Oaks Academy - Jackson, TN

September 2016 to February 2018

Jackson, TN

• Assisted with developing goals and improvement plans for each objective

• Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs

• Provided continuous evaluation of program operations as compared with established mission and set parameters

PRODUCTION ASSISTANT

UGN - Jackson, TN

August 2015 to August 2016

ASSISTANT STORE MANAGER

Toys R Us - Jackson, TN

July 2014 to July 2014

Education

High School Diploma

Jackson Central Merry Early College - Jackson, TN

May 2012

Skills

• Patient Care

• Food Handling

• Assistant Manager Experience

• Food Preparation

• Store Management Experience

• Upselling

• Merchandising

• Microsoft Office (1 year)

• Communication skills (10+ years)

• Leadership

• Supervising Experience

• Cash Handling

• Medical Scheduling

• Retail sales

• Sales

Certifications and Licenses

driver's license

CPR Certification

First Aid Certification

Additional Information

SKILLS

• Staff management

• Employee scheduling

• Documentation skills

• Care plan assessment

• Patient assessments

• Patient care

• Charting and clinical documentation

• Direct patient care

• MS Office

• Scheduling

• Product inspections

• Safe food handling

• Quality control

• Food preparation

• Microsoft Office Suite

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