Customer Service Representative

Kendra Lewis

Deltona, FL

Mrslewisl*l *@******.***

+1-386-***-****

Work Experience

Customer Service Representative

AT&T - Remote

April 2013 to December 2021

• Identify and assess customers' needs to achieve satisfaction through open and Interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal/customer service team sales targets

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Take the extra mile to engage customers

• Worked in the inbound call center

Education

Associate's degree in Business

Daytona State College - Deltona, FL

May 2014 to August 2016

Skill s

• Forecasting

• Strategic planning

• Budgeting

• Financial report writing

• Financial analysis

• English

• Customer service

• Communication skills

• Sales

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