Shyamsunder Joolakanti

Address: Charlotte, NC Phone: 919-***-**** Email: ad3ibq@r.postjobfree.com

PROFESSIONAL SUMMARY

Certified SAFe® 5 Scrum Master with over 14 years IT experience in the Retail, Industrial and Banking domains

Since 2017 Strictly fallowed SAFe framework and worked on all projects with PI Planning.

Dedicated and ambitious Scrum Master with deep experience in technology life cycle management. project delivery, and business management. Apply executive leadership skills in customer-facing roles to meet tight deadlines and customer goals.

Experience with Change Management and Release Management Process.

Problem-solver with strong oral and written communication skills, able to collaboratively work across departments to deliver digital projects. Proven prioritization, coordination, and facilitation skills. Demonstrate exceptional abilities in marketing, business analysis, product management, requirement gathering, and stream mapping.

Strengths include delivering projects on time and within budget using waterfall project and agile project management methodologies like SAFe, Scrum, and Kanban

Proficient in using JIRA, Azure DevOps board, Rally, VersionOne and Confluence

Strong PC skills specifically utilizing the MS Office Suite products (MS Word, MS Excels, PowerPoint)

Great written and verbal communication skills with proven success in fast paced environments

SKILLS

Several years of Scrum Master experience with Agile, Scrum, Kanban, FFD and SAFe

Project management Leadership Backlog management Sprint planning Agile framework Team building Communication Delegation

Adequate expertise with leading Mobile/ Digital teams

Hands on development experience on PL/SQL Database, Snowflake, and visualization tools (SSRS, Tableau, Power BI). Data Analysis experience using SQL, SSAS, and Data Integration using SSIS

Hands on Experience with Data Warehouse concepts, data mining and data management principles

Experience in leading teams which worked large scale Java/J2EE and Python based environments.

Adequate experience with Release Management and Change Management Process.

Experience with CRQ creation and maintaining throughout the release cycle. Review the results and analyze the progress upon closing the CRQ.

Hands on Experience using JIRA/JIRA Allign, TFS, GitHub, Confluence and SharePoint

Led the teams who did AWS & MS Azure based development.

Lead SM experience with Infrastructure projects, continuous improvement, resource allocation, and software development

Emerging technology management, mobile application management, digital platform management, planning, and mentoring

Demonstrable experience and expertise driving engineering practices that includes not limited to TDD, BDD, Pair programming, CI/CD, Automation deployment

Written communication skills, collaboration, and facilitation

Innovation, conflict resolution, decision-making, and problem-solving

WORK HISTORY

Agile Scrum Master

Bank of America Charlotte, NC 01/2022 to 10/27/2023

Serving as an Agile Scrum Master for Consumer Mobile Wires MVP, Merrill Lynch & Private Banking projects on iOS and Android platforms.

Progressing all projects with quarterly PI planning events.

Utilize JIRA Align to create product backlogs, release plans, and sprints. Collect business and customer requirements to develop product plans and user stories. Used Confluence to create project progress charts, team charts, and documentation bins. Using ALM tool to track service defects and SharePoint to maintain the shared documentation and project files.

Our team dependent on large scale Java/J2EE and Python code based and followed Jenkins CI/CD Pipeline

Experience with planning, designing, scheduling, testing, deploying, and controlling software releases as part of Release Management Process.

Establish program and team level cadence, track digital project progress using burn-down and burn-up charts.

Complete internal demonstrations for quality assurance and developer teams to validate user stories to meet acceptance criteria.

Perform risk analysis to identify critical success factors, using information to prioritize requirements. Arrange sprint planning, backlog refinement, daily scrum meetings, sprint reviews and sprint retrospectives.

Create current and future state value stream maps. Drive large, organizational-wide initiatives in collaboration with product owners and managers.

Removed barriers for teams to allow more focus on objectives, goals, and operational excellence.

Enhanced Scrum process by guiding and educating teams to better visualize work in progress, lead times and cycle times.

Strong knowledge of Jira and the ability to use JQL to write queries and set up various reports or dashboards.

Conducted core team and ART sink meetings to discuss the dependencies, defects, progress of the project, and deliverable dates.

Facilitated all Scrum events and conducted and led the meetings to triage the progress of overall project testing status and environment changes.

Participated in SOS, PO sink meetings, and led the triage calls to discuss dependencies and service defects with service partners.

Principal Scrum Master

Peraton Herndon, VA 01/2021 to 12/2021

As part of Supporting CMS (Fraud Prevention Systems) led 2 teams i.e. SysDevOps and Platform teams.

Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives

Coordinate all Scrum Ceremonies including Sprint Planning (planning poker), Daily Scrum, Sprint retrospectives, Sprint Demos, Story Refinement, and Release Planning

All Development work dependent on Java/J2EE and Python, HIVE SQL code based. Used Jenkins and CI/CD for intimating code and deployment.

Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our ways of working are consistent across teams.

Empower the team to make system and process improvements captured in sprint retrospective meetings

Managed product backlog and supported Scrum framework for monthly sprint releases.

Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.

Actively participated in PI Planning events, helped teams to prepare the draft plan, identify dependencies, and architectural issues.

Lead Scrum Master

Wells Fargo Charlotte, NC 9/2019 to 12/2020

Trained the teams to learn Agile Values and Principles to develop “to the point that members learn how to best learn from one another” and in giving each other open and honest feedback.

Motivated the team towards problem solving and conflict resolution, Stimulate a mindset of continuous improvement, create a learning culture.

Facilitated system demo, inspect and adapt workshops for future PIs and Release Management meetings while attending PI planning workshops.

Created Scrum, Kanban, status reports, burn down charts, maintained product backlogs and sprint backlogs in JIRA. Working experience with Confluence workflow tool.

Experience with widely successful Agile techniques: TDD, BDD, ATDD Continuous Exploration, Continuous Integration, Continuous Testing, Continuous delivery & Deploy, Pairing, Automated Testing, Agile Games.

Collaborated with cross functional stakeholders through working sessions to prioritize and communicate product features.

Maintained transparency throughout the scrum cycle, tracking work progress, KPI’s and shared it to the stake holders by creating sprint burn down and release burn down charts.

Worked on SAFe framework with other scrum teams, attended Scrum of Scrum meetings to discuss the dependencies across all scrum teams in Agile Release train, System Team, worked with Release Train Engineer, Shared Services in the Train and System Architects for Infrastructure requirements to support integration testing.

Sr. Scrum Master

Bank of America Charlotte, NC 07/2017 to 08/2019

Worked as a SAFe Scrum Master for ART (Anti Money Laundering Reporting Team).

Conducted several training sessions to couch Agile values and principles to the team members and Product owners, who were migrated from Waterfall to Agile Framework.

Used PI Planning events to distribute the work into sprints and to discuss all dependencies and Risks.

Experienced in removing the impediments or distractions for team members to achieve the sprint goals.

Facilitated Iteration planning, daily standup, Iteration demo, Backlog refinement and Iteration retrospective meetings.

Motivated team members to be self-organized and guided them in writing user stories and Epics.

Holding great problem solving capabilities, Impediments resolution, participated in Root cause analysis for the given problem by Fish bone diagram, 5 why techniques and brainstorming ideas with the team.

Worked closely with Product Owner in maintaining, refining and prioritizing the product backlog.

Coordinated with Offshore and onsite teams to resolve technical issues and ensure the overall quality of software.

Worked on SAFe framework and conducted Scrum of Scrum meetings to prepare teams to co-ordinate with other teams and identify dependencies in Agile Release Train.

Created several MS communication channels for distributed teams to get frequent updates on issues or dependencies from other scrum teams.

Scrum Master

Wells Fargo Fort Mill, SC 04/2016 to 06/2017

Worked as a Scrum Master to lead teams, who support for Home Mortgage platforms (Loss Processing, Collections & Recovery)

Demonstrated experience in leading iterative agile development lifecycles (kick-offs, backlog grooming, sprint and release planning, daily stand-ups, showcases, retrospectives) in coordination with technical and business leaders.

Lead the planning and implement of agile projects best practices to track and communicate team velocity, sprint/release progress. Constantly monitor and report on the progress of the project to all stakeholders.

Worked closely with Product Owner in maintaining, refining and prioritizing the product backlog.

Motivated all team members to be self organized and encouraged them to write and split User stories, breakdown Epics.

Involved in developing and managing relationships between all key parties, departments and stakeholders across the project across a mixture of web portals, digital, online and mobile channels.

Creating sprints, adding user stories and motivated teams towards moving the stories across the task board on Version One.

Performing sprint planning and sprint review at the start and end of each sprint, typically a 2 week time boxed event.

SQL Developer

Citi Groups Warren, NJ 07/2013 to 03/2016

Worked as a Scrum Master to support for Home Customer Relations Management Team.

Performing sprint planning and sprint review at the start and end of each sprint, typically a 2 week time boxed event.

Used Rally for project monitoring and tracking of the bugs. Used it to scope the projects and provide status reports to the stakeholders. Created burndown charts for sprint and releases to share it with the stakeholders.

Working closely with the Product Owner and the Project Manager for the grooming sessions and discussion of probable solution for the impediments reported.

Monitoring and reporting the story point trend and finding ways to effectively improve by each sprint.

Actively participated in development of SSRS reports, Tableau dashboards, Converting SSRS Reports to Table Dashboards, Report enhancements and production support activities with SQL backend server.

Performed custom, ad-hoc data analysis and reporting based on stakeholder requests within SLA and Responsible for continued system improvements to help reduced tech debt costs.

SQL Developer

Golfsmith Austin, TX 04/2011 to 06/2013

Working with complete Software Development Life Cycle (SDLC) process by analyzing business requirements and understanding the functional work flow of information from source systems to destination systems.

Designed and developed SSIS Packages to extract sales data of the new products using Flat-Files.

Enhancement of existing sales data flows, remodeling of the existing info providers and population of fields as per new requirements using SQL backend database.

Worked with the data modelers before implementing the data model and giving inputs about the required indexes, constraints, foreign key relationships etc.

Performed identification of performance bottlenecks, database tuning, suggesting and implementing alternative approaches like range partitioning of tables, use of global temporary tables.

Implemented database standards and naming convention for the database objects and documentation of all the processes involved in maintaining the database for future reference.

Developed several Tableau, SSRS Reports and Dashboards and Implemented server level and item level security, subscription, performance tuning and access various reports in multi-user environment.

SQL/BI Consultant

GE Transportation Cincinnati, OH 07/2009 to 03/2011

Designed and developed SSIS Packages for data conversion using Data Conversion transformations in SSIS Dataflow, Involved in daily update loads (Incremental load) into Staging and ODS areas, troubleshooting process, issues and errors using SSIS.

Created package configurations for dynamic connection string to enhance the ease of package deployment and created Alerts for successful completion of Scheduled Jobs.

Widely worked on improving T-SQL Query performance, T-SQL Query analytics after the desired result set is achieved.

Expertise in Creating, Managing and Deploying SSRS Reports on the portal for user accessibility.

Visa Status: US Citizen

EDUCATION

Ph.D. from University of Pune, Pune, India

Certifications:

Certified Scrum Master (CSM)

Scaled Agile Scrum Master (SSM 5.0)

SAFe DevOps (5.1)

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