KEVIN GEFFNEY

DESKTOP SUPPORT ENGINEER CYBER SECURITY ANALYST 1

CONTACT

***- ***-****

ad3ibk@r.postjobfree.com

New York, NY 10002

SKILLS

Wireless Security

Vulnerability Assessment

Two-Factor Authentication

Incident Response

Firewall Configuration

Application Security

Intrusion Detection

User Awareness Training

IP Addressing and Subnetting

Cloud Computing

Wireless Networking

Technical Support

Network Configuration

Virtualization Technologies

Advanced Troubleshooting

IT Security Protocols

System Configuration

Remote Desktop Assistance

Ticketing System Proficiency

Active Directory Management

Operating System Expertise

Software Installation

Problem Solving Abilities

Printer and Peripheral Support

Time Management

Mobile Device Support

Hardware Diagnostics

User Support

System Administration

Remote Support

User Training

Device Installation

PROFESSIONAL SUMMARY

Seasoned Desktop Support Cybersecurity Analyst with a proven record at the Chief Medical Examiner's Office, adept in Vulnerability Assessment and Incident Response. Enhanced system security through meticulous firewall configuration and user awareness training, showcasing robust problem-solving abilities and technical support acumen.

EXPERIENCE

January 2023 - January 2024

Cybersecurity Analyst L3Desktop Support

Chief Medical Examiner's Office, MANHATTAN, New York

Chief Medical Examiner's Office January 2023 — January 2024

Cybersecurity Analyst 1

(Ivanti, MDT, Lansweeper)

Conducted vulnerability scans on servers, workstations and other devices in order to identify any potential threats or weaknesses.

Tested applications for vulnerabilities before they were deployed into a production environment.

Investigated security incidents including analyzing log files from various sources to determine root cause of incident.

Completed regular patch management activities across all operating systems.

Established secure remote access protocols for users accessing confidential data from outside the office premises through VPNs or other methods.

L3Desktop Support Tech

Provided end-user training on how to use various applications installed on their computers.

Implemented new technologies such as Active Directory, Group Policies and Remote Desktop Services.

Evaluated existing infrastructure setup for security vulnerabilities and implemented measures to mitigate them.

Troubleshot network connectivity issues such as DNS resolution, DHCP and IP routing.

Installed anti-virus software on desktops to protect against malicious threats.

Assisted users with remote access solutions such as VPNs and Citrix XenApp deployments.

Deployed images of Windows operating systems using imaging tools like Ivanti LanSweeper

Resolved desktop related problems like slow performance, virus removal and system crashes.

Provided technical support for Windows 10\11 MacOSX operating systems, including installation and configuration of hardware and software.

Managed patching process for operating systems, applications, databases and other software components across multiple environments.

Installed firewalls in company computers to improve security and prevent information breaches.

Monitored server performance using tools such as Task Manager, Resource Monitor and Performance Monitor.

Configured MS Outlook, Office 365 and other mail clients to access emails from various servers.

Diagnosed hardware faults in PCs like memory upgrades, disk replacement or CPU fan malfunctions.

March 2022 - May 2023

L3Desktop Support Junior Network Administrator

Pacific Life Insurance, MANHATTAN, New York

Pacific Life Insurance Via Rand-Stad Staffing

March 2022 - May 2023

L3Desktop Support Junior Network Administrator

Configured and installed hardware components such as PCs, laptops, printers and other peripherals.

Deployed imaging solutions to quickly setup multiple workstations with identical configurations.

Installed operating systems such as Microsoft Windows 10\11, Mac OSX and Linux distributions.

Resolved network connectivity issues for local area networks and wide area networks.

Performed system updates, upgrades and maintenance tasks on Windows-based systems.

Managed user accounts using Active Directory services for authentication and authorization.

Supported VoIP telephone systems by configuring extensions, programming features and setting up voice mailboxes.

Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.

Regarded computer software and hardware operation and resolved problems.

MACOSX Image build and install Jamf.

April 2022 - December 2022

Server Administrator

VA Hospital Contractor, MANHATTAN, New York

Installed, configured, and managed VMware ESX hypervisor servers.

Deployed new servers in accordance with established policies and procedures.

Performed daily maintenance checks to detect system failures or slowdowns.

Maintained inventory records of all hardware components within the environment.

Performed regular updates of antivirus and antimalware protection on servers.

Ensured compliance with industry standards related to server operations.

Monitored network performance to identify potential bottlenecks or other problems.

October 2020 - February 2022

Server Administrator

VA Bronx, Bronx, NY

Evaluated emerging technologies that could be beneficial for server operations.

Assisted in the design of server architecture to ensure optimal performance.

Performed daily maintenance checks to detect system failures or slowdowns.

Managed user accounts, permissions, and security settings on multiple servers.

Created detailed documentation of server configuration changes for auditing purposes.

Configured and maintained Windows Server operating systems, including patch management.

June 2018 - September 2020

L2Desktop Support Junior Network Administrator

VA Hospital, Queens, New York

Ensured compliance with company security policies and procedures relating to IT infrastructure management.

Configured routers, switches, firewalls and VPNs according to best practices and security standards.

Provided technical support to users on various hardware and software applications, including Windows OS and Office Suite.

Maintained inventory of hardware parts and installed upgrades as needed.

Created user accounts in Active Directory to provide access to resources such as files shares, emails.

Responded quickly to help desk requests from users with technical problems.

Assisted in troubleshooting network issues and system crashes, utilizing diagnostic tools to identify root causes.

Managed patching process for servers and workstations using Microsoft System Center Configuration Manager.

Installed and configured computer systems, printers, scanners, and other peripherals for end-users.

Traveled to different locations to implement new technology and infrastructure solutions.

Loaded data and installed software and peripherals.

Provided technical support for voice services and equipment, such as private branch exchange, voice mail system and telecom system.

January 2017 - May 2018

Migration Specialist L2Desktop Support

VA Staten Island\Brooklyn, BROOKLYN, NY

Migration Windows 10/11 SCCM MacOSX Jamf.

Performed troubleshooting of hardware, software and network problems across multiple platforms including Windows servers, desktops and laptops.

Performed system updates, upgrades and maintenance tasks on Windows-based systems.

Provided technical support to users on issues related to Windows operating systems and network infrastructure.

Deployed application patches using SCCM.

Installed, configured and maintained Windows Server 2008, 2012, 2016 in physical and virtual environments.

Configured Active Directory Domain Services, DNS, DHCP services in a multi-site environment.

Installed patches and service packs to maintain the integrity of Windows operating systems.

Deployed applications on Windows servers using Group Policy Objects.

Received technical guidance on deploying virtualization technologies such as Hyper-V or VMware ESX and ESXi.

Supported VoIP telephone systems by configuring extensions, programming features and setting up voice mailboxes.

January 2016 - December 2016

Windows System Engineer

VA Hospital, MANHATTAN, New York

Collaborated with IT teams to develop strategies for migrating legacy systems to newer versions of Windows OSes. Some basic MacOSX.

Diagnosed, troubleshooted and resolved hardware, software, and other network and system problems.

Evaluated vendor products for compatibility with existing Windows environment.

Resolved network issues related to DNS, DHCP, WINS and other services.

Installed patches and service packs to maintain the integrity of Windows operating systems.

Configured user accounts, groups, permissions and access rights in Active Directory.

Provided technical support for Windows systems, including installation, configuration and troubleshooting.

Provided technical guidance on deploying virtualization technologies such as Hyper-V or VMware ESX and ESXi.

Tested new hardware components for compatibility with existing Windows infrastructure.

Train people in computer system use.

Configured email applications or virus protection software.

Conferred with network users to resolve existing system problems.

Loaded data and installed software and peripherals.

January 2012 - December 2015

L2 Desktop Support Engineer

Bank of America, MANHATTAN, New York

Managed user accounts using Active Directory services for authentication and authorization.

Deployed imaging solutions to quickly setup multiple workstations with identical configurations.

Configured and installed hardware components such as PCs, laptops, printers and other peripherals.

Assisted with server installation, configuration and maintenance of Windows Server 2008, 2012, 2016.

Performed system updates, upgrades and maintenance tasks on Windows-based systems.

Supported VoIP telephone systems by configuring extensions, programming features and setting up voice mailboxes.

Prepared evaluations of software and hardware and recommended improvements and upgrades.

Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.

Regarded computer software and hardware operation resolved problems.

Bloomberg EIKON

January 2010 - December 2012

L1 Desktop Support Engineer

TD BANK, MANHATTAN, New York

Configured computers, laptops, printers, and other peripheral devices according to best practices.

Managed ticketing system efficiently by updating status regularly.

Carried out research activities to stay updated about emerging technologies and trends.

Reported major incidents or outages promptly to the concerned team members.

Troubleshot network connectivity problems using protocols such as TCP and IP and DHCP.

Coordinated with vendors for procuring hardware components as per requirements.

Implemented security measures including antivirus solutions on desktops and laptops.

Responded to service requests from customers within SLA timelines.

Performed system installations, upgrades, migrations and patch management on Windows operating systems.

Provided training to end-users on basic computer operations and usage.

September 2002 - December 2009

Jr. Network Administrator

New York City Board of Education, MANHATTAN, New York

Monitored performance of network systems to ensure optimal operations.

Diagnosed connectivity problems between various computers or systems connected over a LAN and WAN connection.

Ensured compliance with industry standards related to data integrity, security policies and disaster recovery plans.

Configured, installed and maintained local area networks, wide area networks and wireless networks.

Analyzed system logs to detect any potential threats or anomalies in the network environment.

Installed and performed upgrades to operating systems and other application software.

Tested computer hardware, networking software, and operating system software.

Provided technical support for voice services and equipment, such as private branch exchange, voice mail system and telecom system.

EDUCATION

June 2002

Bachelor of Science (B.S.) in Business Mnangement Information Systems

Touro College, New york

CERTIFICATIONS

Comptia Security +

REFERENCES

References available upon request

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