Customer Service Sales Manager

Vaneeth Nand

925-***-**** ***********@*****.*** Pittsburg, CA 94565

SUMMARY

Personable and dedicated Executive leader with extensive experience in the Hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

SKILLS

Employee Development

Documentation and Reporting

Team Leadership

Managing Operations and Efficiency

Staff Training

Budget Management

Employee Coaching and Motivation

Hiring and Training

Teamwork and Collaboration

Recruitment and hiring

Project Planning

Verbal and Written Communication

Scheduling and Coordinating

Shift Scheduling

Team Building

Computer Skills

Customer Service

MS Office

Customer Relationship Management

Time Management

EXPERIENCE

Sales Manager, Embassy Suites Hotel November 2023- Current

Developing action plans and setting objectives for increased revenue and maximum profit for hotel management.

Implementing sales and marketing strategies necessary for attracting clients to patronize a hotel.

Maintaining a clear understanding of hotel policies and ensuring compliance.

Carrying out research and analysis to identify new markets and business opportunities.

Attend weekly sales departmental meeting: tentative booking review, lost business review, group pick up, sales calls prospecting & maintaining phone calls, discuss plan of action for following week, groups that sales manager is having any problems with dropping blocks etc.

Conduct site inspections with potential customers, visiting guest rooms, meeting space banquet facilities, as well as other hotel facilities.

Representing Hotels in various events and exhibitions.

Initiate the preparation of proposals and/or contracts to advise prospective clients primarily of the hotel guest rooms, but also meeting space and or banquet date, space and rate availability.

Director of AV Sales, Audio Visual Management Solutions, February 2022- November 2023

San Ramon, CA

Manage overall Audio- Visual operations at 3 East Bay Area locations

Recruit and train new employees to meet job requirements. Coordinate with HR for new employee onboarding.

Directly supervise, coach, and mentor audio visual team members

Build and maintain positive and professional relationships with hotel/venue staff

Connect with prospective clients on a regular basis to secure sales of Audio-Visual equipment for events.

Analyze sales reports and other data to further improve sales ratios and revenue production

Process payroll, approve time off requests and manage employee scheduling

Build and maintain strong relationships with clients and facility partners.

Make every effort to retain and increase revenue and profitability on all accounts.

Provide audio visual solutions for meetings, events, exhibitors.

Manage the creation and negotiation of successful event proposals.

Review final billing to ensure all commitments and contractual terms are met and deposits are deducted.

Conducting weekly meetings to review sales goals

Coordinate with the Operations Team, and Facility Partners to ensure successful events

Maintaining equipment inventory

Client Services Manager, Coleman IT Group, November 2018-February 2020

Walnut Creek, CA

Maintained client relationships by partnering with internal teams to understand client goals and objectives.

Attended meetings and conference calls with clients

Managed a small team of technicians.

Ran daily reports on outstanding tickets.

Processed payroll, kept, and maintained attendance records

Met with new clients to go over requirements

Managed multiple technician calendars

Conducted audits on safety procedures

Kept track of inventory and placed orders as needed.

Trained new hires on policies and procedures of the job.

Purchased and kept track of inventory supplies for projects.

Ensured Return Merchandise Authorizations (RMA's) are properly documented, tracked, and shipped in a timely manner for all service-related issues

Audio Visual Technician, Golden Rain Foundation, January 2015-April 2016

Walnut Creek, CA

Assessed AV equipment, performing minor repairs to promote continued functionality.

Controlled lights, sound and A/V equipment during live productions.

Set up and run the sound and video equipment used to conduct live events such as meetings and business conventions

Coordinated with different activity clubs to ensure their AV needs were met

Operated lighting and coordinated graphics.

Conducted cycle counts and reading computer generated screens to find indicated merchandise on

labeled shelves, verify size and strength of the product before putting product away

Troubleshooting, rectifying, and reported inventory issues in a timely manner

Moved boxes of inventory and coordinated with different departments regarding their supplies

Ordered and maintained AV Supplies.

MRO Specialist, Boehringer Ingelheim Pharmaceuticals, January 2013-May 2014

Fremont, CA

Oversaw quality control to identify inconsistencies and malfunctions.

Maintained Warehouse, kept track of parts, scanned and filled Invoices.

Attended meetings with vendors and technicians for quality control and procedures and policies.

Delivered parts to various buildings as needed for projects, developed, and implemented methods to

Disposed rejected and/or obsolete inventory items.

Worked in a GMP environment and achieved and maintained a consistently accurate inventory system.

Displayed strong telephone etiquette, effectively handling difficult calls.

Monitored operations and reviewed records and metrics to understand company performance.

Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Assessed company operations for compliance with safety standards.

Office Manager, Regency Global Solutions, March 2010-February 2012

San Francisco, CA

Administered payroll and maintained proper documentation of employee personnel.

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Created and managed budgets for travel, training and teambuilding activities.

Conducted new hire interviews.

Managed office budget to handle inventory, postage and vendor services.

Resolved customer inquiries and complaints requiring management-level escalation.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Attended conferences and training

EDUCATION AND TRAINING

Associate of Arts

Criminal Justice Administration, Carrington College California - Sacramento, Sacramento CA July 2020

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