Faith Hamilton

***** ****** **** **, *********, NC 28214

Phone: 980-***-**** E-Mail: ad3i8u@r.postjobfree.com Objective

Seeking a part time position in a Billing position. Utilizing both my data entry and customer service skills in helping with growth of company .

Experience

Robert Half Staffing Agency 02.02.2022-12.21.22

Customer Service Representative

Working at a call center documenting associate concerns Directing associates phone calls according to the concern Setting up cases for Case Management . Documenting Associate concerns and directing them according to the appropriate department

Escalating concerns to Case Management

Charlotte Eye Ear Nose and Throat Associates

11.2016 -01.19.2022 Insurance Specialist

Submitting clean payable claims to Multiple Insurance companies using Epic software for payment

Reviews patient accounts for claims not paid by their insurance company

Resolve and/or Update area's on claims needed in order to be resubmitted as a clean payable claim

Request medical records to attach to denied claims for Reconsideration and/or Appeals

Calling Insurance companies to check status of resubmitted claims

Calling Insurance companies to verify Medical coverage

Novant Presbyterian Matthews Hospital

12.2001-11.11.2016 Unit Secretary

Providing administrative support for admitting patients Answer multi-line phone, pre registration, pre surgical visits, other clerical functions for a fast turnover 40 bed Telemetry Unit

Responsible for data entry of all physician orders, before converting to Electronic System (EPIC)

Scheduling assignment for nursing staff for on coming shifts, Other receptionist duties on a patient care unit

On Committee for implementation of Electronic Records through Epic

Nominated and Graduated the Office Dynamics Star Achievement Series

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