Customer Service Silver Spring
Resume:
Summary
Skills
Experience
Odochi Egesia
Silver Spring, MD 20906
************@*****.***
My name is Odochi Egesia and I am a positively minded person who is really interested in Public Health specifically informatics and biostatistics. I also love singing and learning new things.
Pharmacy Operations
Prioritization and Organization
Prescription Refill Fulfillment
Customer Service
Answering and Routing Calls
Critical Thinking
Team Management
Friendly, Positive Attitude
Planning & Organizing
December 2022
to
Current
CVS Pharmacy Silver Spring, MD
Pharmacy Technician
Answered telephones to respond to questions or requests. Entered prescription information into computer databases. Operated cash registers to accept payments from customers. Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling. Teamed with peers, technicians and pharmacists to prioritize and complete orders. Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
February 2022
to
December 2022
Wendys Fast Food Silver Spring, Maryland
Customer Service/Crew Member
Maintained customer-facing spaces in neat, clean and well-stocked condition. Went above and beyond to help customers and meet needs, delivering exceptional customer service.
Informed customers of sales and promotions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Strengthened customer retention by offering discount options. September 2020
to
December 2021
Ross Dress for Less Silver Spring, MD
Cashier
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change. Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education and Training
Processed sales transactions to prevent long customer wait times. Answered product questions with up-to-date knowledge of sales and store promotions.
Expected in
December 2024
University of Maryland - College Park College Park, MD Bachelor of Science: Public Health
December 2022 Montgomery College Rockville, MD
Associate of Science: Public Health
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