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Customer Service Silver Spring

Location:
Germantown, MD
Posted:
February 10, 2024

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Resume:

Summary

Skills

Experience

Odochi Egesia

Silver Spring, MD 20906

240-***-****

ad3i8j@r.postjobfree.com

My name is Odochi Egesia and I am a positively minded person who is really interested in Public Health specifically informatics and biostatistics. I also love singing and learning new things.

Pharmacy Operations

Prioritization and Organization

Prescription Refill Fulfillment

Customer Service

Answering and Routing Calls

Critical Thinking

Team Management

Friendly, Positive Attitude

Planning & Organizing

December 2022

to

Current

CVS Pharmacy Silver Spring, MD

Pharmacy Technician

Answered telephones to respond to questions or requests. Entered prescription information into computer databases. Operated cash registers to accept payments from customers. Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling. Teamed with peers, technicians and pharmacists to prioritize and complete orders. Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

February 2022

to

December 2022

Wendys Fast Food Silver Spring, Maryland

Customer Service/Crew Member

Maintained customer-facing spaces in neat, clean and well-stocked condition. Went above and beyond to help customers and meet needs, delivering exceptional customer service.

Informed customers of sales and promotions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Strengthened customer retention by offering discount options. September 2020

to

December 2021

Ross Dress for Less Silver Spring, MD

Cashier

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change. Helped customers find specific products, answered questions and offered product advice.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education and Training

Processed sales transactions to prevent long customer wait times. Answered product questions with up-to-date knowledge of sales and store promotions.

Expected in

December 2024

University of Maryland - College Park College Park, MD Bachelor of Science: Public Health

December 2022 Montgomery College Rockville, MD

Associate of Science: Public Health



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