Customer Service Representative
Resume:
Professional Summary
Experience
Education
Contact
Skills
Hi, I'm Jazariah Smith.
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
ad3i71@r.postjobfree.com
2433 Charles Blvd, Greenville,
North Carolina 27858 United
States
Standing long period of time
PPE Compliance
Packing
Sales Closing
Able to Lift 40-70 pounds
Understanding Customer
Needs
Upselling Products and
Services
Appointment Scheduling
Customer Relations
Data Entry
Multitasking between
monitors
45 WPM
HIPPA compliance
Sales Force
Worker Portal
Live OX, Genyus, Avaya, Ring
Central
Zoom
Outlook
Microsoft Teams
Excel
Word
Verifications
CUSTOMER SERVICE REPRESENTATIVE Dec 2022 - Jan 2024 TSI, WFH, NC
Processed payments for reconnection of water services. Scheduled service order appointments for reconnects, and leak adjustments.
Gave extensions on bill, when eligible.
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE Jan 2022 - Jan 2024 Maximus, WFH, NC
Complied with all HIPAA regulations and organizational standards of consumers confidentiality.
Verified statuses of QHP's, and Medicaid in MMIS system. Enrolled consumers into private health insurance plans, renewed coverage for Medicaid.
Document each call with detailed notes after each call. Escalated cases when needed.
LEAD PACKER Apr 2021 - Dec 2022
Domtar, Greenville, NC
Followed written and verbal instructions to prioritize work and meet daily demands.
Met packing line goals by restocking packing materials, reporting issues and keeping stations organized.
Completed required paperwork, reports and quality records associated with packing tasks.
SALES REPRESENTATIVE Jan 2020 - Dec 2022
Infocision, WFH, NC
Took up donations for St. Jude children's hospital. Upselling was required on each call, notated accounts. Completed outbound calls between 100-200 calls a day. HIGH SCHOOL DIPLOMA
Jun 2019
South Central, Winterville, NC
GPA 4.0
Graduated with honors.
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Languages
English, Intermediate
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