Jacob Reid

Infrastructure & Cloud Engineer

Kenner, LA 70065 ad3i6n@r.postjobfree.com 504-***-**** Jacob’s LinkedIn Profile

IT Management Problem- Solving Cloud Computing

Multifaceted MIS Specialist and IT Professional with 10+ years of experience across the Healthcare IT sector. Proven expertise in program and project management, including leading large-scale technical projects and optimizing IT infrastructure. Strong team motivator bilingual in English and Spanish with a solid history of excelling in collaborative environments to ensure the efficiency, security, and scalability of both systems and networks. Highly skilled in developing and maintaining cloud-based solutions, as well as steering the design, deployment, evaluation, and maintenance of an organization's IT infrastructure. Analytical self-starter proficient in meeting deadlines in fast-paced environments to meet evolving business needs.

CORE EXPERTISE

Project Management Vendor Negotiation Infrastructure Design & Implementation Computer Ethics System Administration Cloud Platforms

Stakeholder Engagement Cross-Functional Team Leadership Cloud Security IT Governance Capacity Planning Network Management

Time Management Team Training & Mentoring Cloud Architecture & Design Strategic Thinking Relationship Building Customer Success

Continuous Improvement Budgeting & Forecasting Mobile Device Management Computer Networking Account Management QA Testing

Operations Management Go-To-Market Strategy Interpersonal Communication Incident Response Business Requirements Documentation

TECHNICAL PROFICIENCIES

oSoftware & Tools: Active Directory, Cisco Systems Products, VMware, Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)

oCore Tech Skills: Artificial Intelligence (AI), Generative AI, Automation, Disaster Recovery, Troubleshooting, Software & Hardware Maintenance, Technical Support, MPLS Networking, Cloud Storage, System Implementation, Configuration, Management Information Systems (MIS)

PROFESSIONAL EXPERIENCE

KYNDRYL, New York, NY (Remote) Aug 2021 – Present

Rapidly promoted from Box Technical Owner to an Information Technology Infrastructure Team Lead at a recent IBM spinoff and U.S. global IT infrastructure services provider specializing in designing, building, managing, and developing large-scale information systems.

Information Technology Infrastructure Team Lead (Mar 2023 – Present)

oLeverage advanced skills in communication, problem solving, strategic and analytical thinking, team leadership, and implementing best practices daily. Manage IT policies and processes, ensuring that IT operations run smoothly and efficiently.

oResolve configuration and deployment issues, safeguarding the management of core IT Infrastructure operations through system monitoring and maintenance. Ensure the efficiency of third-party applications running across all platforms and provide root cause analysis to all issues.

oKey Accomplishment #1: Orchestrated timely Geo Moves into Preferred Data Locations (PDLs) using a custom PowerShell script for a Microsoft Architecture transition, ensuring seamless OneDrive migration and averting potential GDPR fines, safeguarding up to 2% of total revenue.

oKey Accomplishment #2: Collaborated with the CISO and BISO to establish OneDrive configurations, implementing robust sharing and policy controls, ultimately preventing potential lawsuits.

Box Technical Owner (Aug 2021 – Mar 2023)

ocloud storage solutions, securing 3PBs of e Oversaw nterprise data.

oPartnered with Security and Identity teams to configure Microsoft enterprise tools in alignment with security and compliance guidelines.

oConfigured and supported Files.com as an FTP solution during TSA Exit.

oKey Accomplishment #1: Successfully migrated 120K users and 3PBs of data from Box to OneDrive, realizing cost savings of approximately $5M in Box storage and API fees while optimizing the company's contract with Microsoft.

oKey Accomplishment #2: Executed a seamless migration of 150K users and company data from IBM to Kyndryl, implementing a new Box product and ensuring a smooth transition to the updated platform.

READY (formerly Ready Responders), New Orleans, LA Jun 2019 – Jul 2021

Information Technology Specialist

Oversaw end-to-end IT operations for 300+ employees nationwide while adapting to team expansion at a company providing patients with access to healthcare professionals from the comfort of their own homes. Led a team of 2 IT professionals, delivering technical expertise, support, and guidance.

oSpearheaded successful market launches across 16+ states, including forecasting, ordering, and setting up devices within budget constraints. Collaborated with the Legal Team to ensure comprehensive HIPAA compliance for all hardware, tools, and software.

oKey Accomplishment: Facilitated rapid expansion into 5 new states during the COVID shift to in-home testing as the sole IT professional. Secured essential IT equipment through strategic vendor negotiations, expanded the internal software team to include Mac OS, and managed iPads through Maas 360, later transitioning to Jamf. Achieved a remarkable 500% expansion, implemented comprehensive work-from-home solutions, and played a pivotal role in securing contracts with additional states, contributing to a successful Series B funding round of $48M.

HITPATH, New Orleans, LA Mar 2017 – Jun 2019

Support Engineer

Tracked and managed 40+ system installations, ensuring optimal functionality for an advertising services firm offering a Multichannel Tracking Platform that supports advertisers and affiliate ad networks in managing a worry free business.

oConducted thorough quality assurance testing for new software features and bug corrections within internal products.

oProvided consultation and customized solutions for end-users within the SaaS framework.

MICROSOFT, New Orleans, LA Oct 2016 – Oct 2018

Product Advisor

Offered assistance on various software related technical support problems at a leading global corporation specializing in designing next-generation personal-computer software systems and applications.

oInitiated and cultivated strong relationships with both consumer and commercial clientele.

THE BLOOD CENTER OF NEW ORLEANS, New Orleans, LA May 2014 – Mar 2017

MIS Networking Specialist

Administered and maintained computer networks and related environments for a non-profit primary supplier of blood, blood components, and plasma derivatives to local hospitals throughout South Louisiana and Southern Mississippi.

oHeld oversight of computer hardware, systems software, applications software, and configurations.

GEEK SQUAD, Metairie, LA Oct 2010 – Sep 2016

Advanced Repair & Consultation Agent

Addressed user inquiries at Best Buy’s prominent IT Services and IT Consulting company.

oResolved issues related to computer software and hardware operations for customers on a day-to-day basis.

EDUCATION

Bachelor of Science in Business Administration and Management

University of New Orleans New Orleans, LA May 2014

PROFESSIONAL DEVELOPMENT

oCareer Essentials in Generative AI, Microsoft and LinkedIn Learning, Nov 2023

Contact this candidate