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Customer Service Inside Sales

Location:
Berkeley Heights, NJ
Salary:
40000
Posted:
February 10, 2024

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Resume:

Doug Brogowski

Experienced Sales-Customer Service Team Leader/Journalistic Writer-Editor/Financial Professional

908-***-****

ad3i6h@r.postjobfree.com

I have been in sales and customer service all of my life, including roles building, developing and managing successful teams for over 12 years as Sales Director or Manager, specializing in Inside Sales. My passion is in development. Helping everyone on my team succeed, regardless of their particular skill set, experience level, or the circumstances of the market that we’re in. I am also experienced in journalistic writing, reporting, and editing, as well professional voice overs.

Experience

TapIntoLLC (Alternative Press of Berkeley Heights LLC) Berkeley Heights, NJ Nov 2022-current

Reporting, writing, editing, photographing local news events for regional news website.

20-30 hours/week

Family Caregiver, Berkeley Heights, NJ Jan 2020-Feb 2023

Took extended time away to help care for both myself and my elderly parents through medical issues.

Cellebrite, Parsippany, NJ Sep 2019 – Dec 2019

Sales Development Team Leader/Contractor

40-50 hours/week

Manage day-to-day activities of Sales Development team, utilizing SalesForce

Prudential, Paramus & Edison, NJ March 2017-Aug 2019

Financial Professional Associate (Insurance & Retirement)

50-60 hours/week

Licenses: Life, Health, Property, Casualty, Series 6, Series 63 (NJ, NY & PA)

Edison Properties, New York NY Nov 2015-Sep 2016

Director of Sales (Call Center)

60-70 hours/week (on 24 hour call)

Managed a team of inside sales call center customer service advisors

Automatic Data Processing (ADP), Florham Park NJ Oct 2014-Nov 2015

Global Human Capital Management Consultant (Payroll, Human Resources, Benefits)

40-50 hours/week

Returned to ADP as a consultant to help develop a new hunter inside sales group, using SalesForce.

Syncsort, Woodcliff Lake, NJ May 2013-July 2014

Manager, Inside Sales (High Performance Data Software)

40-50 hours/week

Doubled the size of the team. Achieved 106% under new quota plan. Used Salesforce.

Glowpoint, Murray Hill, NJ Aug 2012-April 2013

Director, Inside Sales (Video Teleconferencing)

40-50 hours/week

Built a brand-new inside sales team from scratch, in 90 days..

Vidyo, Hackensack, NJ May 2011-April 2012

Director, Commercial Sales (Video Teleconferencing, TeleMedicine)

40-50 hours/week

Built a brand-new inside sales and market development teams for young, start-up business

Achieved 105% of quota while building team

Automatic Data Processing (ADP), Florham Park, NJ Jan 2006-April 2011

Senior Sales Manager, (Payroll, Human Resources, Benefits)

40-50 hours/week

Managed daily activities for sales quotas up to $8M across the entire Southeast Region of the U.S. Lead and mentored 8 inside sales reps. Managed through SalesForce.

Consistently exceeded sales quotas, achieving 139% of plan for more than four years

Invited to and successfully completed an exclusive ADP Executive Leadership Training program

Won two President’s Club Awards

Syncsort, Inc., Woodcliff Lake, NJ Oct 2003-Jan 2006

National Sales Representative (High Performance Data Software)

40-50 hours/week

Developed and closed new sales opportunities

Krowne Metal Corp, Newark, NJ Sep 2002-Sep 2003 Managed sales of underbar metal equipment

40-50 hours/week

BeautifulCookies.com, Ridgewood, NJ Jan 1999-Aug 2002 Co-owned retail/online business

70-80 hours/week

DB Brown, NJ & NY various June 1987-Jan 1998

50-60 hours/week

Sales Representative

Director of Transportation (Managed and routed truck fleet)

Professional Voiceovers (various) misc 1995-1999

Freelance as needed

Commercial, Narrative, Instructional, Dialog

Tools Used: Salesforce, Microsoft Dynamics, Microsoft Office Suite, Percolate, Linux Mint Suite, Zoom, Skype, FaceTime, Otter,

Education

Lehigh University, Bethlehem, PA Aug 1983-May 1987

B.S., Business & Economics, Major: Marketing, Minor: American History

Paramus High School, Paramus, NJ Sep 1979-June 1983



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