Project Manager Customer Service

Princess Bornes

SENIOR ADMISSION REPRESENTATIVE

Email: **************@**.*** Phone: 504-***-****

Accurate, thorough, and persistent individual seeking a posiƟon in Management/Coordinator with the opportunity for development within a progressive organizaƟon. Offers efficient/effecƟve leadership skills, create revenue, enforce policies and procedures, and maintain operaƟons and problem-solving skills to change the overall work cultural environment in a more posiƟve direcƟon of building success.

Time Management OrganizaƟon CriƟcal Thinking Leadership Customer Service CommunicaƟon Data analysis Project Management Sales Public Speaking MicrosoŌ office Research Teamwork AƩenƟon to detail Adaptability Interpersonal skills Senior Admission RepresentaƟve

Blue Cliff College Aug. 2021-current

Number # 1 RepresentaƟve in company

Trained, onboarding and developed new admission advisors.

Tracked goals and kept accurate enrollment and retenƟon records to ensure admission goals were met or exceeded.

Responsible for orientaƟon setup and ensuring all staff members aƩend.

Responsible for student success and recruiƟng to enrollment and following up unƟl graduaƟon through career services.

Providing excellent advisor to student relaƟonship through trust and rapport

Contact prospecƟve students, seƫng appointments to complete tour and discussion of program.

Communicate with all program chairpersons, DOA and DOFA to ensure compleƟon of enrollment and success of upcoming students.

Public PresentaƟons with high schools and career events for school markeƟng and recruitment.

Summary Statement

Skills

Work Experience

Princess Bornes

SENIOR ADMISSION REPRESENTATIVE

Email: **************@**.*** Phone: 504-***-****

Lead Intake Specialist

City of New Orleans Department of Community Development March 2021-Aug 2021

Meet producƟvity and quality standards as established to complete objecƟves set quarterly.

Processes paperwork for every caller efficiently and in accordance with established protocols

Obtains perƟnent informaƟon from every caller by interviewing them courteously and professionally.

Ensure that all intake forms are properly completed and filed

Follow-up on with both landlord/tenant ensure all paperwork is completed and turned in

Work hand and hand with Mayor Director of OFCD to complete special projects to complete in a Ɵmely manner.

Ensured all intake specialists turn in uncompleted applicaƟons to me for compleƟon at the end of each quarter.

AƩended public events to reach more ciƟzens needing assistance. Project Manager

Kelson Enterprise, LLC.

Ang. 2019-January 2021

Ensure all projects stay on track and on budget

Order inventory needed for project

Review all blue-prints and other documents to ensure sub-contractor or contractor understand what need to be done into the next phase.

Report and document cash out/in, invoices, and work orders

Report to owners of phase, problems, and soluƟons

Review completed job, close work order ensure client is happy.

Evaluate potenƟal problems and technical hitches and develop soluƟons Service Project Manager

MaxHome ConstrucƟon

May 2018-May2019

● Ensure quality control, coordinate and finalize service/redo projects; create revenue

● Work closely with the Project Manager / Account Managers, meet weekly/monthly to review collecƟon on of finance documentaƟon on or outstanding balances, resolve issues with payments or any project issues that may accord before/during/aŌer installaƟons.

● Responsible for service technicians' daily schedules in both market areas (Houston,TX & LA), maintaining organizaƟon on and inventory to maintain an efficient and effecƟve work day.

Princess Bornes

SENIOR ADMISSION REPRESENTATIVE

Email: **************@**.*** Phone: 504-***-****

● responsible for all job close out and compleƟng work order Ɵckets

● Responsible for developing strong relaƟonships with customers, subcontractors, and vendors to ensure communicaƟon is provided throughout the compleƟon of the project. American InterConƟnental University Schaumburg, IL (online) Bachelor’s Business Administra on October 03, 2016 – December 22, 2017 Minor in Project Management completed with 2.83 gpa CerƟficated Project Manager

American InterConƟnental University Schaumburg, IL (online) Associate of Arts Business Administra October 05, 2015 – December 21, 2016 References:

Keith Dellsperger 504-***-****

Tulane University; Plumbing Director

Brianna McEleveen 504-***-****

Fidelity Bank; Human RelaƟons ********@*****.***

Antonio Wilkins 504-***-****

General Manager **************@*****.***

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